There’s something to be said about the lessons we learn as children. Whether it’s remembering to brush our teeth or understanding the complex emotions of life, important values are instilled in us early by our mothers. Several of these lessons can be incorporated into the world of homecare, especially in regard to working with executive managers.
What We Learned About Executive Managers From Mom
Without further ado, here are eight things you learn from your mother about executive managers.
1. Treat Others as You Wish to be Treated: Managing Employees
Most business owners understand that the modern employee is sophisticated. Gone are the days of working in mills with little to no air conditioning and receiving mediocre benefits. Today, smart employees demand to be treated with respect and appreciation. Fortunately, an effective executive manager provides the tools necessary to create an elite staff that feels empowered and connected.
2. Better to be Over-dressed than Under-dressed: Maintaining Your Reputation
Did your mom ever make you wear a dress or suit as a child when you knew your friends would be in shorts and t-shirts? Maybe she knew the importance of always putting your best foot forward.
When your homecare agency is undergoing a major transition, things easily can get out of control. Executive managers fill in to keep your reputation within the community in tact through any change. Clients, staff and referral sources won’t lose faith in your organization.
3. If You Can’t Say Something Nice, Don’t Say Anything at All: Keeping Confidentiality
We’ve all heard this one, and it’s pretty self-explanatory. Poorly chosen words can do serious damage—especially if those words are dripping with confidential agency information. Executive managers know how to reassure staff while protecting your organization from damage caused by fear and uncertainty.
4. Everything Happens for a Reason: Facing Unexpected Change
If the lose an important manager was unplanned, the change can be a shock. The duties of your lost employee must be covered. Staff must be reassured. Finding and hiring a replacement takes time. Oftentimes, this situation rapidly spins out of control. Getting an executive manager on site quickly minimizes disruption and allows for a smooth transition.
5. A Penny Saved is a Penny Earned: Making the Most of Your Budget
Budgeting is crucial whether you’re starting a new agency, expanding your services, or opening additional locations. Hiring an executive manager will save money. From experience, they know essential tasks and where to cut corners. They know where to obtain needed resources and how to educate staff without breaking the bank.
6. Practice Loyalty: Trusting Your Executive Manager
Loyalty is a learned characteristic established through trust. Choose a reliable interim manger with industry experience backed by a firm with a solid reputation. Working with trustworthy executive managers and earning their trust in return, is the best way to create a mutually loyal business partnership.
7. Be a Good Listener: Opening Your Mind to Change
Once you find and hire a interim manager you trust, it’s important to sharpen and practice your listening skills. You must have an open mind to truly benefit from this partnership. Executive managers have the industry knowledge and experience to identify necessary changes within your organization. Embrace these new ideas!
8. Never Cheat or Lie: Following Regulations
The legalities of running a homecare organization may seem overwhelming. Sometimes even if you don’t intend to cheat the system, mistakes happen. The right executive managers will guide you through the maze of regulations so that you continuously stay honest and compliant.
Executive Managers From Kenyon HomeCare Consulting
At Kenyon HomeCare Consulting, we understand the difficulties of enduring major agency transitions, and we’re here to help. Reach out to us today to learn how.