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Chronic Disease Education

The Time That Your Home Health Quits Evolving Its Chronic Disease Education And Management Program, The Tougher The Road Will Be. Make Sure Your Program Has The Happy Ending And Outcomes You Want!

advanced disease educationHappy Thanksgiving everyone! When you think of chronic disease education, you may think it is a one-time deal. The key to making a successful program is education that consistently evolves with the staff and the patients. Let’s see what that looks for your agency. 

How Does Your Chronic Disease Program Run Now? 

Here’s the way it normally works in different agencies: 

  • Nurses get education as part of orientation. 
  • Then, nurses are responsible to educate patients and families. 
  • Nurses are responsible for the outcomes related to chronic disease. 

Do you see the problem here? Many times, chronic disease education and programs have the entire responsibility in the laps of nurses. If you think about this, then it doesn’t really make sense.  As the industry continues to improve outcomes at less cost, why not maximize use of all disciplines? Most agencies do not focus on aide education when it comes to chronic disease. When therapy is a contracted entity, they are often skipped over as well. If you don’t use all disciplines effectively, then patient care costs more and it is harder to maximize outcomes.

Time For A Change: 

Analyze your program to include the education you provide. How often do you revisit chronic disease education? It can feel tough since you have so many things you try to focus on and improve. Ultimately, managing chronic disease should always be the focus. Evaluate the current efficacy of your program. Include the entire interdisciplinary team in the management of chronic disease. Nurses should be the case managers, but not responsible for it all.  Home health aides and therapy disciplines are important in this care plan. It means more frequent and effective case conferences. It is a goal-oriented focus as opposed to a task-oriented one. 

Let Us Help Get You There: 

At Kenyon Homecare Consulting, we have advanced chronic disease education programs to get you there. If you aren’t sure, then let’s talk through it. Call us at 206-721-5091 or contact us online to see how our chronic disease education can help you! 

Do You Need To Continue Your Current Chronic Disease Education Or Look At Something Different? Let’s Take A Look Through Objective Eyes.

Chronic disease educationIf you are an agency that values education but aren’t seeing the results from it, then you need to read this. Importance of chronic disease education continues to be huge. Let’s look at why you may struggle even when you invest in education. 

Take A Different Approach To Online Education: 

Often, an agency pays a one-time fee to a live webinar or webinar playback. This allows you one-time access. For many agencies, to purchase a copy is too costly.  If this is the case, then ALL staff must be out of the field to participate. This is difficult. In the age of technology, why restrict your agency to hearing something once? 

As administration, look at programs that allow you bundles of log on options. This will allow flexibility of clinical staff to see patients and still complete additional education. Bundles allow multiple views and agencies to use chronic disease education during orientation. 

Chronic Disease Education Isn’t Just For Nurses: 

Skilled home health chronic disease education has always been nurse driven. It made sense in the beginning since nurses case manage and usually opened and closed the cases. Now, focusing chronic disease education efforts just for nurses hinders overall disease management. How? Well, you potentially leave out every other clinical discipline involved in these cases. There is no reason therapists and home health aides should not be laser-focused on chronic disease too.  It is all about managing the patient with each resource placed in the home. 

Make Sure You Change Agency Mindset First: 

Help skilled clinicians utilize other disciplines for everything within scope of practice. Nurses tend to do it all themselves. Why should this be the case when other disciplines are in the home? Nurses cannot be everything to every patient all the time and shouldn’t be. Change the paradigm in your agency and your education can be more effective than ever. Then, pull your home care aides for education first. This discipline is physically with the patient the most, but greatly under-utilized in helping manage chronic disease. 

We Can Help:

At Kenyon Homecare Consulting, we have comprehensive online chronic disease education for your agency and home care aides. This is a great step of integrating all skilled disciplines to manage chronic disease.  Call us today at 206-721-5091 or contact us online to let us talk with you about taking the next step towards improving your program and patient outcomes!

Does Your Chronic Disease Education Program Make Honor Roll Or Just Pass The Test? Grade Your Agency Paper And Upgrade Your Teaching Model To Generate Happier Employees And Better Patient Outcomes!

Chronic Disease EducationThe most important thing in chronic disease education is the overall program evaluation. If you don’t know the overall efficacy of your chronic disease program, then you will miss the mark.  Let’s look at how to grade your own test and make the program better than ever!

5 Things Need To Be On Your Grade Card:

In order to evaluate your chronic disease education, you need to know what to put on your grade card. Here are 5 things that are a definite must to know if you pass the class.

  • What Clinical Disciplines Are Involved?: You should be able to say nursing, PT, OT, and Home Health Aide.  If you can’t, then your program won’t thrive.
  • How Often Do You Train?: If the answer is “on hire”, then you will also struggle. Even though this is important in the orientation process, it is a continual learning process.
  • Do You Connect The Education With Managing The Disease?: This is the key to the kingdom. All disciplines must understand how all pieces to disease management fit together. It is not about hearing symptoms and staff memorizing lists. That misses the point. It is about complex problem management.
  • Do You Include Contract Staff?: Agencies often invest in education for employees, but not the contracted entities that provide service to the patients. This costs you a lot more in the long run.
  • How Often Do Your Clinical Disciplines Communicate Between Each Other?: Is it once a week? Or, maybe it is at admission and discharge only? See how often and the quality of the communication? Is it based upon improvement and optimal functioning?

Let Us Help Put It All Together!:

At Kenyon Homecare Consulting, we can help you advance chronic disease education and management to the next level.  We offer online education at Chronic Disease University. Call us at 206-721-5091 or contact us online to see how our program can get you the grade card you want!


Ring The Bell! School’s Back In! Making Your Chronic Disease Education UntouchableTo The Rest!

chronic disease educationHome care always changes. Agencies deal with changes in reimbursement and regulations all the time. There is one thing that doesn’t change; the need for chronic disease education.  Let’s look at some ways a great program can make you more marketable and help your bottom line.

Wait, Doesn’t Extra Education Cost Me Money?:

As an administrator, you constantly deal with the pressure of finances.  It comes with the territory. But, look at chronic disease education from the big picture. If you have an internal program that leads to better outcomes and better case management, then training cost is minimal compared to the alternative. So, the answer would ultimately be no. Education and incorporating disease management from your agency perspective is home health gold.

So, What Happens First?:

Pick your educational program and start with home care aides. This discipine is most often skipped in the process of chronic disease management. Aides spend the most time with the patient and yet are the least taught by agencies when it comes to chronic disease. This is the first thing that needs to change. The home care aide is much more capable of being part of the goal-oriented care plan regarding chronic disease. Here’s the other thing; the paradigm shift needs the buy-in from your skilled clinicians. If skilled disciplines know you have well-educated aides, then it is easier to make them part of multidisciplinary care plan goals.

Assess Communication:

This cannot be stressed enough when it comes to chronic disease management. Agencies struggle with coordination of care. Clinicians are busy trying to provide care, document in an EMR, and follow up with physicians. The increased communication will actually allot more time for the nurse and therapist in the long run. If communication increases, then additional visits are not completed.  Think about the difference in the number of visits when the therapist and nurse complete the cycle of care with the aide versus the alternative.  Have the aide complete all tasks within scope of practice. Make coordination of care a meaningful discussion of goals and how to get the patient there.  Each discipline needs to play a part.

Make The Investment And Let Us Help:

At Kenyon Homecare Consulting, we have comprehensive chronic disease education for your aides. This allows online use when it is convenient for each individual staff member. Check it out at Chronic Disease University or call us today at 206-721-5091 to see how it can work for you!

How Do You Really Approach A Large Home Care Aide Program When It Comes To Chronic Disease Management? If It Seems To Overwhelming, Then Start With Online Education!

Chronic DiseaseWhen asked about chronic disease education programs, smaller agencies often find the process easier to manage. When you start talking about large agencies with vast numbers, most agencies cringe a little bit.  It can seem overwhelming. And, also really expensive.  If you don’t know where to start, then you are at the right place.

Look First At How You Communicate:

Communication between disciplines is the most important function of a well developed chronic disease management program.  Before you throw money into education, start with opening up communication in a structured fashion.  Make it meaningful and routine between all disciplines. Use your clinical managers or case managers to guide the focused coordination of care. Now, because we are talking larger numbers of employees and potentially multiple branches, test it and perfect it first. Use it with one branch. Get the kinks out and roll it on to another before blasting it to everyone.

Review Outcomes Continually:

After you have developed guided communication, look at what it has done for your outcomes.  Do you see a spike in improvement? Do you see a change in hospitalization rate? You should see improvement in your big picture just from the mere fact that all the clinical players are better informed on each patient. Once communication is better, and staff sees positive outcomes from the effort, it becomes easier to move on to the next step.

Online Aide Educational Platform:

Now, all clinicians need chronic disease education, but often the home care aides are left from this equation.  Make them your target.  Using an online program that allows for access at different times and for different users is really helpful.  You want a program that allows you a number of views for a particular program. If you can use the program over a large period of time, then it is available for training new aides as well. Allow the flexibility for your staff to cover patients and go through the program as it works around a schedule.

What Now:

Alter your care plans to focus on truly managing chronic disease.  Your chronic disease education is a game changer for how every discipline looks at each other and each patient.  Putting all the pieces of the puzzle working together makes a big difference in how your team will work together and with your home care partners.

Let Us Help!:

At Kenyon Homecare Consulting, we have chronic disease education focused on aide engagement in your clinical process.  Call us at 206-721-5091 or contact us online to see how we can work to make this all come togther! At Kenyon Marketplace, you will be able to purchase the aide chronic disease education program if you have already decided to take that next step.

Chronic Disease Education: Exciting Opportunity For The Future Of Home Care Or The Impossible Dream? Make It The Key To Your Long-Term Survival!

are you readyLet’s say you have a chronic disease management program.  The question of the day is whether or not it consistently manages chronic disease? If you can’t say yes to that question, then you really should look at your chronic disease education.

Chronic Disease Education Is A Plan, Not An Event:

You probably haven’t looked at chronic disease education that way. If you see chronic disease management as a plan, then why wouldn’t the education surrounding it be the same?  It should be.  You need to think through and determine how your agency approaches chronic disease education.  Do you have a program you haven’t changed for the last decade? Is it something addressed on hire? Is it in the orientation process? Do all clinicians receive it? Who is responsible for implementing your chronic disease management plan? These are all questions to consider. Whether starting a program or looking to tweak your current one, know your baseline.

What Type Of Chronic Disease Education Do You Need?:

You need in-depth chronic disease education.  This is not a suggestion, it is reality. Chronic disease management is about the medical home. It is about functioning in a truly comprehensive way.  All disciplines are laser focused on shared goals and outcomes. Every person involved in that care plan knows what to implement when chronic disease is present. If you do not utilize a multi-disciplinary approach to chronic disease management, then your education is just an event.  Aides should be as laser focused as the nurse. And, if you don’t include rehab staff, then you miss a huge opportunity. Make your educational program not just about the disease, but also how it relates to to management in a care plan.  If you have many branches or a large staff, online education can be a great start to your chronic disease education program.  Also, remember to make the education an ongoing process.

Kenyon Homecare Consulting Can Help With Chronic Disease Education:

At Kenyon Homecare Consulting, we have chronic disease education available to promote aide engagement in your program. Call us today at 206-721-5091 or contact us online today! We can help with online education in Kenyon Marketplace and also help you streamline processes to incorporate a functional multi-disciplinary chronic disease management program. It can make the difference in your outcomes and improve your referrals.

Chronic Disease Education Is For All Clinical Staff And Not Just Nurses. If Not, Look Why It Should Be The Heart And Soul Of Your Home Care!

dream bigThe world of home care today is focused on chronic disease education.  If you make chronic disease management an everyday focus, then you have the partnerships and outcomes everyone wants. Let’s focus on what you have to gain from true chronic disease management.


Agencies managing chronic disease effectively are great long-term partners.  This increases referral base and ease of working together.  If all providers are laser focused, then the patient and providers all win.

It is really important to consider managed care in this mix. As the industry continues improvements in collaboration, managed care will also come on board. They will need partners in patient care that have comprehensive programs. Think about that for a second. How much have you considered the future of managed care? As Medicare looks at outcomes and re-hospitalization, so will managed care companies. They need laser focused providers. Are you laser focused for the future? Look forward as to what you need to do to be “the home care provider” managed care wants. If you are, then you can get the dollars you need to provide this level of care.  If you aren’t, you will always see managed care as a financial drain.  It doesn’t have to be.

Utilizing All Your Clinical Staff:

Today, agencies focus chronic disease education efforts on nurses.  In this model, rehab and aide staff aren’t part of the mix.  If you were to ask your PT today, would he know your disease management program? Would that discipline initiate a care plan with it in mind? Or, would that be the “nurse’s job” in his mind? If you can say that would be the response, it is time for change. Your rehab staff need chronic disease education too.  Then, you work rehab staff in to how your program works together with all disciplines.

What Does That Training Look Like With Aide Staff?:

It needs to be comprehensive too.  Educate to everything within the scope of practice for the aide. Aide staff should be integral in your chronic disease management program. Regardless the venue, aides generally spend more time in hands-on care than any other discipline. Leaving them out of your disease management plan makes no sense. Aides need the background chronic disease education and what role the aide plays in the overall program. Make objectives and expectations very clear.  The aide should have a mindset that focuses on chronic disease management when it is present in a patient. If chronic disease education is not effective, then the aide is never trained to think that way. Don’t miss an opportunity to move your program from good to great.

Let Us Take You From Good To Great With Chronic Disease Education:

At Kenyon Homecare Consulting, we can help provide online education and/or on-site work to get your program to great! Call us at 206-721-5091 on contact us online today.  At Kenyon Marketplace, our aide online education can help jumpstart the paradigm shift in your agency.

Let’s Talk About Chronic Disease Education! Are Your Home Care Aides Being All That They Can Be In The Big Picture?

educationThere is a lot of info out there on chronic disease education. There is a lot of focus on bringing home care aide staff into the mix. Today, this article will focus on why this discipline needs the ongoing education just like the others.

Top Reasons Agencies Don’t Include The Aides That Are Not Legit:

Reasons are often given why chronic disease education is not done with home care aides.  It does not mean that the reasons justify not doing it.  If you say any of these, please read why you should reconsider:

  • “Well, We Don’t Have Enough Aide Staff As Is, So We Can’t Afford To Keep Them Out Of The Field”: It is minimal in the big scheme of things. Plan ahead and train accordingly. Using online education will allow staff to complete training after seeing patients.  Allow for multiple training times for operational changes to your chronic disease management program.
  • “Well, It Is Just Too Expensive”: Online educational programs often allow many different time slots and hours at very affordable rates. Purchasing blocks of time as opposed to one time access will save you money to get the job done.
  • “Well, It Is Too Time Consuming”: If you plan the program well, then it will save time in the long run.  Engagement in your outcomes will help the amount of time spent by other disciplines. More on that in the last reason.
  • “Well, Our Aide Turnover Is Too High”: Think of the investment in terms of potentially changing the turnover rate.  If you make the discipline a bigger part of the picture, then the commitment to being part of the team can change. If an aide feels the roll is just giving baths, then the job role is minimized.
  • “Well, We Just Don’t See It Making A Difference”: This may be a big paradigm shift for your agency. A  multi-disciplinary team approach may not be a new concept, but may not be practiced to the extent it should be. Utilize aide staff to complete all they can within scope of practice.

Begin With The Start Of Care:

If the initial instruction to the aide begins with chronic disease management goals, then the focus becomes goal oriented as opposed to task oriented. Yes, communication becomes more important than every between disciplines, but it should. You can decrease nursing and rehab time and visits when you allow the aide to function more strategically.

Let Us Help Get You There:

At Kenyon Homecare Consulting, we can help with online chronic disease education for your home care aide staff.  We can also help with implentation from an operational standpoint with any of our senior consultants who have decades within the industry as leaders of agencies.  Call us at 206-721-5091 on contact us online today to get started.

In Chronic Disease Education, Don’t Forget Your Contracted Therapies. Without Making Them A Part Of The Disease Management Picture, Outcomes Will Suffer.

changeLike many agencies in the United States, you may use contracted therapy services.  It is very important that contracted services are considered no different than employees when it comes to education.  Let’s look at why your chronic disease education is worth the investment to contracted entities.

Promoting Partnerships:

This is a day and age where partnerships are vital to home health survival.  If you do not invest in your therapy partnerships, then how do you they become invested in your success? Chronic disease education can be key here.  Anything that makes your own staff better will also make your therapy better.  So, it only makes sense to extend your educational process out to them.  It allows them to receive better information in caring for patients and will promote communcation with staff.

Streamlines Careplanning:

In chronic disease education, there needs to be a multi-disciplinary approach to patient care. Meaning, all disciplines need to work towards the goals of the care plan.  Interventions are going to be different between disciplines, but the majority of the goals should be universal.  This is where the industry still struggles.  When you work with contracted staff to understand the link for all disicplines together, a visit from a therapist is more than a home exercise plan.  It becomes a coordinated effort to address what is truly meaningful to patient outcomes.

Improves Coordination Of Care:

Your disease education and management program allows the therapists to work proactively with aide staff too.  A contracted therapist may not even feel like the aide has anything to do with them. When, in reality, the therapists can provide specific coordination to improve the content of aide visits as well.  If your therapy staff are part of chronic disease education and your chronic disease management, it will enhance all levels of service.  If therapy staff needs for specific education to be reinforced, nursing should be doing that on visits.  However, if contracted therapy isn’t involved is disease management, it won’t happen. Whether it is something specific to therapy or something nursing needs to have therapy address, coordination of care is more than report.

Patient Outcomes:

If everyone functions toward the same goals, then outcomes will improve.  Goal specific interventions completed by all discplines increase the chances of success.  Whether you are part of an ACOs or looking to join one, the outcomes are key to getting referrals. If you don’t see state and national averages on your functional status improvements, you need to take a hard look at your teamwork with therapy.

Ok, So How Do You Make It Happen:

Kenyon Homecare Consulting can help you on chronic disease management and how to shift your agencies work flow to improve outcomes between disciplines. Call us at 206-721-5091 or contact us online for your free consultation.

Chronic Disease Education: If You Consider It A Work In Progress, You Have a Much Better Shot Of Crossing The Finish Line In First Place!

WinningThe title of this article may seem like a contradiction.  How can you always be a work in progress, but still cross the finish line? In home health, the industry and operations are continually changing.  Since this is the case, why does the majority of the industry approach chronic disease education like a class as opposed to a process? Let’s look at why chronic disease education needs to be on a continuum for your agency.

Nursing Roles:

As the industry evolves with the rest of health care, the role of the nurse continues to get bigger. Nurses have so many things to document and address with patients that the role becomes less of a skilled clinician and more based on tasks. If the pendulum swings too far towards the task aspect of operations, then disease management with true outcome improvement gets lost. You need to consider all skilled disciplines for what is within scope of practice and utilize it to achieve goals.  Chronic disease education as a process between disciplines working toward a one patient, one care plan model will move the pendulum in the right direction. Nurses need to case manage, not be responsible for every detail.

Chronic Disease Education To Every Discipline:

Often times, agencies teach disciplines on chronic disease at hire.  Aides learn the very basics. Nurses are taught chronic disease by showing them how your agency policy relates to chronic disease management.  Therapy may not even play a role in chronic disease management.  It can be confusing to clinicians.  Plus, if you function this way, then everything continues on the shoulders of the nurses.

Any education given to staff must be applicable to day-to-day patient care.  It needs to include how the roles of each skilled clinician work together as a piece of the puzzle.  If disciplines don’t know how each other fits in the puzzle, then it only makes sense that the program won’t work as well.

Chronic Disease Education On A Continuum:

Managing chronic disease is ongoing education and processes that are part of quality improvement.  Old or unchanged approaches with limited outcomes need changed.  Case conferencing is so often under-utilized between disciplines.  True effective case conferencing involves the flow of information as a constant driver towards functional goals and outcomes. Is this where your agency falls short? “Report” is not a case conference.

If your chronic disease education program focuses on outcome management and functional goals, it will be ongoing.  You will address your program as you monitor outcomes.  Education will become more frequent and you should definitely be hearing how your agency works together.  If you pull the therapist, the aide, and the nurse together, would they all have the same goal for the patient? If there is a one patient, one care plan model there should be.  More importantly, there can be.

We Can Help Your Chronic Disease Management Program:

Kenyon Homecare Consulting offers chronic disease management teaching and can help with program development. Call us at 206-721-5091 or contact us online today for your free 30 minute consultation.