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Interim Management

Why Hanging Onto A Homecare Manager May Cost A Lot More Than Money

A good manager is a key factor in keeping your homecare organization on track and growing, but a poor manager can be just the opposite! Let’s take a look at how interim management can help you flourish.

Poor Management Hurts Your Homecare Agency:

Save moneyMany times, small to medium-sized agencies operate months or years on end (or permanently) without fully trained and highly experienced managerial staff. It may be a star nurse promoted into a managerial role, only to reveal that star workers don’t automatically translate into star managers.A manager needs to focus time on helping others to perform at high levels, organizing work force and being ready to recognize and seize opportunity whenever possible. When this does not happen, agencies lose revenue, develop cash flow issues, and turnover increases. Many times this manager is helpless as productivity and efficiency suffer.

Why Does Homecare Rely On Poor Managers?:

It is understood why a superior manager puts an agency in better position than a poor one. Why, then, does anyone retain less than the best management personnel? Typically, it happens during a transition period. “My homecare manager just left and I can’t find the right replacement”. It may also be in-house loyalty, reluctance to try something new, or that premium management means a high salary . But better management can ultimately boost revenue, referrals, and drastically reduce turnover. After losing a manager or needing a more experienced one, look to invest in a homecare interim manager. Experienced interim managers can run effectively and efficiently run the agency while you find the permanent solution.

How A Homecare Interim Manager Can Get You Back On Track:

There are many benefits to professional homecare interim management and here are just a few:

  • Interim managers know how to work well with others to boost productivity and attitude. This avoids employee loss that occurs when management changes.
  • Interims provide opportunity to objectively assess your agency with “fresh eyes”. They can identify root problems previously unrecognized and be part of a successful solution to the issues.
  • Interim managers often excel at acclimating new hires and filling other vacant positions with the right person.
  • Good interim managers help improve operations across the board, from clinical to financial..


A well-trained interim manager empowers your agency during transition periods to keep agencies from falling behind. The alternative is losing money, employees, and potentially your reputation. Kenyon HomeCare Consulting offers an Interim Management Program to help through a transition until you find a permanent manager. To learn more, call Kenyon today at 206-721-5091 or fill out our online contact form.

How To Use Interim Management To Successfully Operate

Add ValueYou have heard of interim management, and if you’ve followed this blog, you’ve read about the benefits this service offers. Today, there are ways interim management promotes growth that aren’t related to need for a  fill- in manager.

Beyond the Basics of Interim Management

When you lose an administrator, hiring and interim manager is often the next step. But what about when your agency isn’t running smoothly even though it’s fully staffed? Surprising to many, interim management is an ideal solution for these situations. It’s not just a way to fill a gap or hire a replacement; it’s a valuable resource for fine-tuning your agency. Here are three specific ways you use interim management to successfully operate.

Identify Problems

It’s often a challenge evaluating where problems lie in your organization. Analyzing root cause is difficult while knee-deep running the agency. Enter interim management. A professional looking from the outside in can identify problems in ways not possible from the inside. Sometimes, it is clinical issues or billing that requires reinforcements.

Find Unique Solutions

Interim management doesn’t just objectively determine root cause and leave you to fix it. That seasoned professional helps develop effective solutions specific to your agency that consequently allow you to flourish. Interim managers have years of experience dealing with agencies, personnel, regulation, and change. They know what works and what doesn’t and the historical perspective behind decision making. Experience allows them to objectively identify weaknesses and create solutions that work for you.

Improve Organizational Flow

Sometimes, operational flow is the problem in your agency. Maybe the  and this is causing problems with reimbursement. Or perhaps  client’s needs aren’t met as a result of poor flow between departments. Whatever the case, organizational flow is crucial for success. An interim manager can address flow issues and improve processes so everything can run smoothly.

Kenyon HomeCare Consulting’s Approach to Interim Management

For the experts at Kenyon HomeCare Consulting, interim management goes beyond offering a temporary placeholder. We take our work seriously and give each home health agency the attention it deserves. If you’re ready to accurately identify problems, call us today at 206-721-5091 or contact us online.

6 Remarkable Advantages To Interim Management

Interim ManagementIf your home care agency is in a major staff change, this can cause some panic. Losing employees is never easy, whatever the reason. Fortunately, the transition can be smoother with interim management (IM).

Reasons For An Interim Change Manager

What’s the benefit of management over immediately hiring your new permanent manager? For one, hiring takes time. Rushing the process increases the chance you may just hire someone instead of the RIGHT one. Interim managers fill gaps during your search, but accomplish so much more.

1. Fresh Perspective On Growth Strategies

Using an interim manager is a lot more than filling a void.  It can provide a comprehensive and objective organizational assessment. Often, it’s difficult seeing challenge when it hits close to home. An unbiased evaluation often leads to new ideas for running more efficiently.

2. No Disruption Of Business Operations

The last thing you want when a manager leaves is for agency operations to slow down, become chaotic, or stop altogether. A temporary manager continues business as usual without interruption.

3. Assistance With Finding And Training The Right Person

As mentioned earlier, the hiring process is time-consuming; it can also be stressful. Wading through applications, holding interviews, choosing the right candidate—all things IM can help with.

4. Reduced Staff Overwhelm

What happens to workload when an employee leaves? Usually, it is in the hands of remaining team members. As a result, employees become overwhelmed. Hiring an interim manager prevents staff burnout as the interim manager takes on (or more efficiently delegates) that extra work.

5. Continued Client Satisfaction

A priority when running a home care agency is client satisfaction. The level of care provided to clients is integral for a thriving agency. Instead of client care slipping because of overworked employees, hire an IM so staff can continue providing the best care possible.

6. Stress-free Transition Time

Let the IM handle certain responsibilities for you because you’ve got enough on your plate.

Finding The Best Interim Manager

At Kenyon HomeCare Consulting, our Interim Management program helps facilitate success in the midst of change. Our consultants are experienced, well-trained, and knowledgeable. Reach out to us to learn more.

Can running my agency be easier?

Interim Manager helps frustrated nusiness ownerChanging government regulations and industry transitions make administration more challenging than ever. As a result, the past 5 years have put business owners on administrative overload! Sometimes, all you need is interim management to put a fresh perspective on the issues you face.

Streamlining Administration with Interim Management

Fortunately for owners and managers, there’s a solution to administration conundrum. Whether you’re understaffed or overwhelmed, interim management is an effective option for to simplify the areas listed below.


Running a home care agency is a different ballgame than many other businesses. With home care, you must consider the well-being of your clients— they’re health is at least partially in your hands. An interim manager helps ensure caregivers and the organization are in compliance with regulations, etc. This is great news since keeping up with these ever-evolving requirements is especially difficult for the average owner.

Billing and Financial

Improper billing procedures leads to errors which potentially leaves money on the table. Unfortunately, finding these errors takes time and attention to detail. The good news? Interim management professionals can help streamline billing methods and what mistakes keep you from maximizing revenue.


Your agency’s success depends on how smoothly operations run. From client care to paperwork—and everything in-between—the way team members handle responsibilities can make or break your agency. With help from interim management, operations run more efficiently that what you thought. Why? These experts have been in the industry for years seeing agencies thrive or fail based on operations. So, they know what leads to success.


If your home care agency seems to be doing well, there’s always room for growth. Whether growth comes from diversification of services or branch expansion, interim management is a must. The right interim manager allows a smooth transition that leads to growth while maintaining daily operations. This way, you can operate with minimum interruptions.

Kenyon HomeCare and Interim Management

At Kenyon HomeCare Consulting, we know exactly what it takes to make running your home care agency easier. It doesn’t have to be a struggle every day, so reach out to us now to learn more.

How do I communicate agency needs to my Interim Manager?

Interim ManagementYou’ve hired an interim manager.  that’s great-a first step toward success.But what now? How do you communicate your agency’s true strengths and weaknesses? If you’re like many home health owners, you question where problems lie or where to begin. Don’t fret. Here are practical tips for communicating your agency’s needs to your consultant.

Communicating with Your Interim Management Consultant

First things first: be honest. Don’t try to hide your trouble areas or gloss over anything that potentially interferes with seeking outside help. Once you open up and lay it on the line, follow the six tips listed below.

1. Start with obvious concerns.

Maybe you don’t have a clue why certain things are going the way they are. That’s okay. You probably have at least one or two big concerns you want addressed.Start with those major issues, and with help of your interim manager, you can uncover the root causes for them.

2. Don’t be afraid to admit you don’t know something.

During the course time with you, your interim manager will ask lot of questions. It helps paint a picture where your agency is in growth and operations. In the midst of these questions, speak honestly if you don’t the answers. Conjecture can hinder consultant progress.

3. Reveal the goals for your agency.

This one’s obvious but neglected. Often, agencies become so focused on correcting weaknesses, that the goals are lost. Take time with your interim manager and discuss every goal, both short- and long-term. Doing so gives the consultant a clear direction.

4. Give an account of past attempts.

Discuss what what has been tried unsuccessfully in the past? Make a list for your interim management consultant of the marketing, operational systems, etc. you’ve put into place before. Then, you interim manager can evaluate why these strategies didn’t work and what to do differently.

5. Willingly accept constructive criticism.

Nobody enjoys being told they’re doing something wrong, but sometimes it’s necessary for improvement. Keep in mind interim management is there to help. Anything said is out of desire for agency success.

6. Be open to change.

Along those same lines, be open to change. If you follow the status quo, then nothing will change for the better.

Kenyon HomeCare Consulting and Your Interim Management Consultant

Follow the tips above and you’ll be well on your way to establishing a beneficial relationship with an interim manager. Reach out to our experts to learn more about our interim management program

How To Overcome Losing Homecare Managers

Losing a homecare manager can be significant to your agency. As humans, we’re wired for consistency, and nothing triggers negative emotions faster than abrupt change. Even when change isn’t shocking, it’s difficult to move forward after losing a manager. But, there are concrete steps to take to prepare for a smoother transition.

Surviving Homecare Manager LossHomecare Manager

Regardless the reason a manager leaves— voluntarily or involuntarily—the result is often a disgruntled staff. Here are five ways to transition successfully through the process:

Prepare for Change

Being prepared avoids the problems accompanying major change. Initially, develop a system of power distribution relying on a team of leaders, rather than one person. This allows your to proceed with daily operations.

This process includes an emergency plan. Determine exactly which steps you’ll take if a manager leaves. What tasks will be assigned to each team member? Will clients still be well-cared for? Work out the kinks proactively to avoid problems.

Guide the Conversation

In the midst of transition, talk flies and rumors spread. Get a handle on it before these rumors even start. Take charge by giving employees a clear explanation of what happened, assuring job security, and a future plan.

Regroup & Review

Change provides opportunity to evaluate where your agency stands. Use this time to evaluate goals, strengths and weaknesses, vision, values, policies and procedures, and operational systems. Once completed, you can start with a new manager knowing where you thrive and where you need help.

Ask for Help

Sometimes, agencies benefit from a step back and objective professional help. A consultant, or temporary homecare manager, can address operational, clinical, personnel, and financial challenges. Hiring the wrong person is expensive and time consuming, so consulting helps you hire the right person while improving operations. It’s helpful having fresh perspective in hectic times, which is why the advice of a seasoned home health consultant is invaluable.

Move Forward

Find, hire, and train new management using systems and goals from the time spent reevaluating your homecare agency. By following these guidelines, your successful transition is steps ahead and employees will be grateful.

Turn to Kenyon HomeCare Consulting after the Loss of a Homecare Manager

The professionals at Kenyon HomeCare Consulting are available to assist with each of the steps mentioned here. From helping you prepare for change to assisting with the hiring process, we’re the experts your agency needs. Schedule your free consultation to learn more.

How To Ensure Positive Interim Management Outcomes

Interim management can be a useful tool for growing your homecare organization or overcoming obstacles within. When choosing an interim manager, it’s crucial to evaluate their character traits, both professional and personal, as these are the factors that will most affect your interim management outcomes.

Guaranteeing Positive Interim Management Outcomesinterim management outcomes interim management outcomes

The right interim manager (IM) has the ability to help your organization soar. Likewise, the wrong interim professional can wreak havoc on any progress you’ve made up to now.

Below, we’ve compiled a list of nine attributes of an interim manager to ensure positive interim management outcomes.

1. Field Expertise

The best IMs are mature in their careers—they’ve been around the block a few times, so to speak. They’re experts, comfortable with the challenges of home care operations and know where to turn for the best solutions. Specifically, for the homecare industry that includes everything from state and federal regulations to client care best practices.

2. Selflessness

If your IM is more concerned about furthering his or her career status than truly helping your agency, it’s time to find a replacement. Consequently, the number one priority of an interim manager is to put the needs of your homecare organization above their own.

3. Flexibility

In past articles, we’ve discussed the importance of homecare owners and managers being flexible when working with an IM. However, it’s equally as vital for your interim manager to be open to changes to his or her own visions for the betterment of your agency.

4. Ability to Work with and Instruct Others Well

Because hiring an interim manager is akin to bringing a stranger into your home, people skills are crucial. Your IM should be capable of putting existing employees at ease while constructively guiding them toward changes necessary for growth.

5. Capacity for Planning and Organizing

The objectives of an interim manager are to assess your agency’s strengths and weaknesses, create goals for improvement, and strategize ways to achieve those goals. Thus, organization is a key characteristic of an effective IM.

6. Enthusiasm

Your interim manager should be as passionate about the success of your agency as any permanent employee. However, interim management outcomes depend on this more than most homecare owners realize. Lack of enthusiasm results in lackluster results.

7. Independence and Self-Motivation

As a leader in your home care agency—even if only temporarily—your IM has the important responsibility of paving a new path toward success. This requires interim managers to be self-starters who initiate change, not followers who wait for other employees to take the first step.

8. Resilience

All too often, circumstances around the need for an interim manager are less than ideal. Perhaps there were organizational layoffs, or maybe a management-level employee was let go for ethical reasons.

Regardless of the cause, times of transition often reap negativity in remaining employees, which can be taken out on the interim manager. To thrive in this environment, your IM must have courage, persistence, and a positive attitude.

9. Access to Resources

For the best possible interim management outcomes, an effective interim manager should have nearly unlimited access to any resource you may need during (and after) your major transition.

From employee handbooks to marketing tools, these resources will stay with your organization long after the IM is gone, continuing to garner growth and success.

Interim Management Outcomes with Kenyon HomeCare Consulting

The next time you need an interim manager, consider the qualities listed above. You’ll find professionals with each of these traits at Kenyon HomeCare Consulting ready to your ensure positive interim management outcomes.

Schedule your free 30-minute consultation now to learn more.

Use Interim Management to Improve Agency Operations

Interim management is an effective tool for home care agencies undergoing transition or struggling to initiate growth. Whether your organization is skilled or non-skilled, small or large, accredited or not, you will face challenges. When that happens, step back and evaluate.

Problems Solved with Management ConsultingInterim Management

Transitions in home care occur with the constant change of health care. Frequent change often leads to decreased productivity, lack of progress and growth. Here are four operational issues management consulting solves, and how:

Employee Turnover

High employee turnover rates negatively affect organizations. It’s impossible to run a well-oiled home care machine when you lose employees, especially management-level employees. The right interim manager provides resources to recruit, hire, and train the best of the best so that turnover rates decrease. From policy and procedure writing to competency testing, management consulting provides productive working relationships.

Poor Operations Management

Operating procedures have the ability to make or break your agency. Operations affect everything from client care to billing. If your agency is struggling, it is time to evaluate your system. Management consulting provides a thorough organizational assessment, allowing you to analyze strengths,weaknesses and address needs for improvement.

Billing and Revenue Issues

Billing is complicated. Ineffective billing processes can quickly become cumbersome and time-consuming. Poor billing practices also lead to decreased revenue. The good news is many interim management programs offer customized coding services to help staff understand coding and maximize revenue according to patient acuity.

Conflicting Management Styles

Managers in home health agencies should share vision with owners and the organization as a whole in regards to operations. If you are dealing with management styles that are too aggressive, too passive, or not in line with core agency values, it’s time to look at help. Interim managers assist with retraining existing managers or, if necessary, finding and hiring the best possible replacements.

Management Consulting with Kenyon HomeCare Consulting

Kenyon HomeCare Consulting’s Interim Management program helps home health agencies tackle the issues mentioned above. With our management consulting, organizations optimizes success even during change. To learn more, schedule your free consultation today.

10 FAQs For a Successful Interim Management Solution

Times of change are troublesome for home care agency owners, leaders, and HR personnel. Managers are a crucial part of any organization, and surviving without an important member of your home care team is difficult. Enter: interim management. With the right interim management solution, your organization will not only survive during a transformation—it will thrive.

The Interim Management Solution FAQsInterim Management Solution

What exactly does the interim management solution entail? We’ve got answers to your most frequently asked questions right here!

1. What does an interim manager do?

In a nutshell, an interim manager (IM) fills in when you lose a management-level employee. But it’s about so much more than filling an empty chair.

Stepping into the temporary role of manager, the IM helps your agency optimize success during a transition by encouraging focus, organization, and productive change.

2. Why do I need an interim manager?

When you lose a valuable team member, it affects your entire organization—from clients and staff to profit. This disruption often causes a downward shift in productivity and growth.

The interim management solution keeps your home care agency on track and helps prevent roadblocks.

3. How can an interim manager help my agency grow?

An IM does more than simply take over your former employees existing roles and responsibilities. They may also provide an organizational assessment, during which you’re able to analyze your areas of strength and weakness.

After the assessment, the IM helps you develop a plan that allows for any necessary restructuring, thus resulting in continuous growth.

4. Will an interim manager help find a new employee?

During the interim management solution period, your IM offers guidance and support in finding a new team member who will both reflect and sustain the goals of your agency.

5. How does an interim manager save me time and money?

By preventing you and your existing staff members from taking on extra work. Hiring an IM allows you to focus on what matters most—clients and growing your organization. Additionally, the IM saves you from paying overtime to exhausted staff who are trying to fulfill two roles.

As a bonus, working with an IM prevents employee burnout during times of change. This keeps turnaround low and saves you the time and money necessary to find and train additional team members.

6. Will an interim manager be able to keep my clients happy?

The simple answer is “yes.” Part of the interim management solution is making sure everything regarding client care continues to run just as smoothly—if not more so—as it did before the transition. This ensures that clients are well cared for, resulting in their satisfaction and more referrals.

7. How does hiring an interim manager affect existing employees?

Major change within an organization can often be scary or frustrating for your team. While some may think that bringing in a stranger will only make things worse, the opposite is actually true.

Your IM will work with the team to come up with new goals, ideas, and strategies so that no staff member feels ambushed.

8. What can an interim manager do to restructure my organization?

Restructuring is often necessary after a significant agency transition. An IM works with you to determine what changes need to be made in order to implement an effective growth strategy. Then he or she helps you and your team put those ideas into doable action steps resulting in success.

9. When do I need to call an interim manager?

As a general rule of thumb, as soon as you get word of a major transition, it’s time to make the call and learn what kind of interim management solution is right for your organization.

10. How long will an interim manager work with my agency?

The exact amount of time varies depending on your particular agency’s situation. But with the right interim management solution, rest assured you will have the professional help and support you need until your organization is fully staffed and well on its way to success.

Kenyon HomeCare Consulting’s Interim Management Solution

At Kenyon HomeCare Consulting, we offer unparalleled interim management services. Call us at 206-721-5091 or visit to schedule a free 30-minute consultation.

We are here to help you start the process of enlisting the help of an interim manager quickly!

Quickly Fill Your Leadership Vacancy With An Interim Professional!

When a vacancy happens in a key leadership or management position, most agencies can cope for a month or two. However, without an interim professional, issues quickly arise and major initiatives go sideways. According to recruiters, it usually takes 5 to 6 months months on average to find and fill a leadership position. And if the agency’s location is in a suburban or rural area, it takes even longer.interim professionals

An Interim Professional Fills Vacancies Plus

Most often either the void is filled temporarily with current staff or the duties are divided and spread around. This approach usually results in unintended consequences such as:

  • Employee burn-out decreasing productivity
  • Team member unrest resulting in employee turnover
  • Declining staff moral causing client dissatisfaction
  • Delay of business growth

Usually when things begin to go south, agencies begin to consider an interim executive to fill the gap between the loss of the leader and hiring a permanent replacement. Most agencies don’t realize that a leadership vacancy is the prime opportunity to complete a full organizational assessment. A vital role for any interim executive is to observe staff and suggest and implement necessary process adjustments. Also it’s the perfect time to implement improvement plans when issues are found. Through experience, we typically discover most problems result from both process and staff issues.

An Interim Professional Is a Change Agent

Because the interim professional is only a temporary placement, it frees them to make the hard staff decisions. They have time for coaching or counseling, follow through and dismissal, if all else fails. Also, interim managers usually find systems or procedures in place that are no longer applicable to current industry trends. These inadequacies frequently cost your agency money! Therefore, the role of the interim manager is not only to assume the responsibilities for the vacant role, but be a change agent to prepare for the new leader.

Costs for an Interim Professional

When leaders or HR staff begin looking for an interim manager to fill the vacant position, cost is a common deterrent. We frequently find that HR forgets to consider that interim fees include not only salary, but the costs for all benefits. The price for stress, overwhelmed employees, and dissatisfied clients and/or referral sources is rarely considered. When tallying all costs, interim professional fees are actually quite close to the outlay provided to the permanent leader.

To be certain you receive the maximum benefits from your interim professional, request the following;

  • At least 10 years’ experience in the homecare industry at the executive level
  • A comprehensive 360 organizational assessment
  • A complete plan of correction to address the identified issues
  • Sufficient time to implement the necessary improvements

Your Interim Professional is More Than a Place Holder

The need for an interim executive takes on an entirely different perspective when you see your open position as an opportunity. Use your unfortunate loss as a chance to assess your organization, identify areas for improvement and streamlined operations, versus just regarding the position as a place holder.

If you are experiencing a leadership vacancy, consider an interim professional! For more information or to quickly fill your temporary gap, call Kenyon HomeCare Consulting at 206-721-5091. Or schedule a more convenient time here.

We are here to help!