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Management Consultant Versus Interim Management: Do You Know And Understand The Difference? Know How Both Function To Put Your Homecare On The Right Path With One Foot In Front Of The Other!

interim management You hire good people. If the whole of a homecare agency is only good as the sum of its parts, then make sure staff fit the roles they play. Often, interim management or a management consultant helps make the wheels of the homecare cog function well. To determine which is best for your agency, ask yourself a few questions about how you function now. 

Where Do You Need Help? 

This is a very loaded question. You may see issues in more than one department. Maybe you have great nurses you promoted to management, but things aren’t going so well. Or, maybe you can’t figure out why you aren’t more financially successful. If this is the case, then take a step back and analyze where you really need to start. Sometimes, that objective organizational assessment can get you pushed in the direction of meaningful organizational change. Look at someone to come in and analyze your agency objectively. Then, decide what step is next.  

Interim Management Versus Managing Consultants: 

There are many ways that these terms can be interchangeable. But, when it comes to the function within your agency, you need to know the difference. When you have lost a key administrator and need to look for a new one, interim management is your focus. This senior level consultant will help to keep your agency running while helping to hire and train a new administrator. This is especially helpful for smaller agencies where administrators often do not have the time to be all pieces in the puzzle daily. It is also key in vertically integrated systems where there is not another administrator in the department to fill that role.  

A Management Consultant works with current staff when you need help with training or changing operations. In homecare, we often promote our most skilled clinicians into management roles. Right? Of course. How many times have you discovered that the best nurse in the field isn’t a skilled manager? As administrators, we cannot assume that good clinicians do not need management training.This is an expensive process to continue to change clinical managers. It is also stressful for nursing staff if supervision is a revolving door. A management consultant helps you to train people into the role of clinical or administrative management. Too many times, we put someone into an administrative role without proper support to foster confident and correct decision-making. It is too hard to keep and retain staff to let someone slip through your agency’s fingers by not providing support they need.  

Kenyon Homecare Consulting Can Help! 

At Kenyon Homecare Consulting, our senior consultants can provide interim management and management consulting for your agency. Please call us today at 206-721-5091 or contact us online for your free 30-minute consultation and see how we can make a difference fo

Interim Management: Keeping The Pulse Of Your Homecare Beating During Extended Absences Of The Administrator.

interim managementRegardless the size of your home care, all pieces of the administration puzzle are key. The use of interim management during extended absences often overlooked. Let’s look at how interim management can help the ship continue running smoothly even with a large piece missing. 

UH-OH: 

It’s the call from a senior level administrator you never want to receive. There’s been an accident or sudden illness.  The anticipation is 3-6 months out or more. This is a good employee and you don’t want to lose him. Although you have worked at a cross-training program so everyone can fill in for each other, it has never been an issue. Maybe your agency is already spread so thin at the admin level that there aren’t enough hours in the day to cover the workload of the other. If you can already see yourself behind the 8-ball, then consider interim management before you are catching up from behind. This industry has too many changes on a yearly basis. You have to be in a constant forward motion and without an interim to keep things moving, your direction won’t be forward. 

Why Interim Management: 

The first reason people don’t consider interim management is the expense attached to it. If this has been your reason, then you need to reconsider. When administration is out, it usually means hourly employees are working longer to cover the holes. This means staff burnout, lots of overtime wage, and more chances for regulatory compliance to slump. The world of healthcare doesn’t have the luxury to let regulations slide. Ask anyone in their second or third round of probe and educate. Ask those in Illinois who have been through the pre-claim review process. Interim Management roles evolve with the needs of your specific agency. You may see that with interim management from the start, you may be able to utilize the service part-time to meet your needs effectively. 

Kenyon Homecare Consulting Has What You Need: 

Ay Kenyon Homecare Consulting, we have senior level interim managers with decades of experiences in all service lines. Whether you know exactly what you need or need to determine it, we can help. Call us at 206-721-5091 or contact us online for your free 30-minute consultation today. 

 

So, Your Administrator Needs To Go. But How Do You Keep Things Running Smoothly Until You Hire Someone New? Consider An Interim Manager As Your Saving Grace During A Tough Time.

businessThe world of homecare is a place where compliance is not an option. Having the right person in charge of your business is key. If you don’t have it, an interim manager can get you there. Consider these different ways you can use interim management to keep you on track when you have jumped the rails.  

Interim Manager? 

Seriously, there are so many things administration must account for today. And CMS requires it. Surveys are citing agencies who don’t have engaged administration. In these cases, compliance usually issues exist in many areas of operation. Even if you had not considered it in the past, it may be time. An interim manager knows federal regulations, accreditation and operations. And, knows how to achieve compliance with all of it. If you have tried to make operational changes unsuccessfully, then use an interim manager. An interim manager can work alongside current management to get the operational changes you need. Or, the interim manager can help you obtain and train a new administrator for your agency.  

Financial Constraints: 

Often, agencies dismiss the idea of an interim manager because of cost. If you have been struggling to get the results you need, then how much has it cost you already? Have you completed education unsuccessfully? What about all the time and effort from current staff trying to initiate change. It takes a toll on the engagement of staff members. As we jump into the PDGM world, you can’t afford employee burnout. Working through change with an objective set of fresh eyes can be huge for your agency growth.  

Kenyon Homecare Consulting Can Help: Webinar text

At Kenyon Homecare Consulting, we have senior consultants with decades of experience working through organizational changes with home care. Whether you need help with compliance, diversification, marketing, or organizational transition, we can help. Call us at 206-721-5091 or contact us online today to see if we are the solution for you. 

So, You Lost Your Administrator. Now, You Are Struggling To Keep It All Together. Use Interim Management To Jump The Hurdle Between Day-To Day Operations And Getting The New Person On Board!

interim managerLosing an administrator can change the dynamic in your agency quickly. Not only is it expensive to recruit someone new, it also takes time to train. Consider using an interim manager. Let’s look at why an interim manager can keep things going without missing a beat.

5 Reasons To Consider An Interim Manager:

Many agencies aren’t clear about the role of an interim manager. Some think it’s an expensive way to bring someone in who knows nothing about the agency or how to run it.  This could not be further from the truth. Here are 5 reasons an interim manager is just the opposite.

  • Regulatory Expertise: These are individuals who are versed on regulations for Medicare and accrediting bodies.
  • Operations Management: These are seasoned admins with decades of experience with day-to-day operations.
  • Recruitment: The interim manager has far reaching contacts and can potentially connect you with the perfect replacement.
  • Training: This is very time-consuming. Having someone to do it allows for a quicker process and one that flows smoothly.
  • Organizational Change: The interim manager can be a great change agent where necessary. Never discount the ability for an outside person to effectively institute organizational shifts.

Where Do You Most Need The Help?

You may need help with one or all of these categories. If you are unsure, then talk to an experienced interim. They help devise the game plan you need. If organizational change is necessary, then make it happen before the arrival of your new administrator. Set them up for success. No new administrator wants to walk into a mine field. So, making the investment ahead of time can be much more cost-effective in the long run.

Kenyon Homecare Consulting:

At Kenyon Homecare Consulting, we have experienced interim managers who thrive as change agents and in operations management. Regardless the needs you have, we can help from the beginning to the end of the process. Call us at 206-721-5091 or contact us online for your free 30-minute consultation. See how our experienced interim managers can be key to getting through the hurdles!

Interim Management: Looking Forward To The Future Of Home Care Administration. Do You Have 20/20 Vision Or Need An Adjustment?

interim managementYou have overseen your agency for years. So, maybe the idea of interim management has never crossed your mind. Maybe it is time to think about it. This includes seeing the interim manager functioning on a different level for your agency. 

20/20 Vision: 

No one has a crystal ball. We can’t say what the Medicare benefit will look like in ten years. If you haven’t anticipated well in the previous years, then you may continue to struggle. Based upon the transition of more home and community based care as opposed to institutional services, the medical home model will continue to progress. In order to have a successful agency, you need to look ahead effectively. 

Enter Interim Management: 

Sometimes, it is difficult to make changes in the world you live in daily. In other words, it becomes difficult to see the forest for the trees. If you are involved in so many pieces of the puzzle, you may not see the collective puzzle. Interim Management will enter the agency and work side-by-side to see the flow and evolution of your business. Have you tried to implement processes unsuccessfully? Do you need to step back and see why you aren’t functioning the way you want? Maybe, the vision isn’t there the way it normally is. These are all reasons an interim can work with you to help your agency improve and prosper. It isn’t a judgment on your ability. It is more an ability for objectivity with leaders in the industry who work throughout different states.

If you send staff to training to keep skills fresh, then why would you not consider the same for yourself? Now, you may counter and say you attend seminars or conferences, but those don’t work directly with you from an internal level.  You meet with your leadership and work directly on operational changes and vision internally, but no one works directly with you. 

Be The Change: 

At Kenyon Homecare Consulting, interim management has seasoned consultants who work all over the US to help businesses advance to future success. Let us help see if you are pointed in the right direction to succeed in a PDGM world and beyond.  Call us today at 206-721-5091 or contact us online to see if short term interim management is right for you. 

Why Hanging Onto A Homecare Manager May Cost A Lot More Than Money

A good manager is a key factor in keeping your homecare organization on track and growing, but a poor manager can be just the opposite! Let’s take a look at how interim management can help you flourish.

Poor Management Hurts Your Homecare Agency:

Save moneyMany times, small to medium-sized agencies operate months or years on end (or permanently) without fully trained and highly experienced managerial staff. It may be a star nurse promoted into a managerial role, only to reveal that star workers don’t automatically translate into star managers.A manager needs to focus time on helping others to perform at high levels, organizing work force and being ready to recognize and seize opportunity whenever possible. When this does not happen, agencies lose revenue, develop cash flow issues, and turnover increases. Many times this manager is helpless as productivity and efficiency suffer.

Why Does Homecare Rely On Poor Managers?:

It is understood why a superior manager puts an agency in better position than a poor one. Why, then, does anyone retain less than the best management personnel? Typically, it happens during a transition period. “My homecare manager just left and I can’t find the right replacement”. It may also be in-house loyalty, reluctance to try something new, or that premium management means a high salary . But better management can ultimately boost revenue, referrals, and drastically reduce turnover. After losing a manager or needing a more experienced one, look to invest in a homecare interim manager. Experienced interim managers can run effectively and efficiently run the agency while you find the permanent solution.

How A Homecare Interim Manager Can Get You Back On Track:

There are many benefits to professional homecare interim management and here are just a few:

  • Interim managers know how to work well with others to boost productivity and attitude. This avoids employee loss that occurs when management changes.
  • Interims provide opportunity to objectively assess your agency with “fresh eyes”. They can identify root problems previously unrecognized and be part of a successful solution to the issues.
  • Interim managers often excel at acclimating new hires and filling other vacant positions with the right person.
  • Good interim managers help improve operations across the board, from clinical to financial..

Conclusion:

A well-trained interim manager empowers your agency during transition periods to keep agencies from falling behind. The alternative is losing money, employees, and potentially your reputation. Kenyon HomeCare Consulting offers an Interim Management Program to help through a transition until you find a permanent manager. To learn more, call Kenyon today at 206-721-5091 or fill out our online contact form.

How To Use Interim Management To Successfully Operate

Add ValueYou have heard of interim management, and if you’ve followed this blog, you’ve read about the benefits this service offers. Today, there are ways interim management promotes growth that aren’t related to need for a  fill- in manager.

Beyond the Basics of Interim Management

When you lose an administrator, hiring and interim manager is often the next step. But what about when your agency isn’t running smoothly even though it’s fully staffed? Surprising to many, interim management is an ideal solution for these situations. It’s not just a way to fill a gap or hire a replacement; it’s a valuable resource for fine-tuning your agency. Here are three specific ways you use interim management to successfully operate.

Identify Problems

It’s often a challenge evaluating where problems lie in your organization. Analyzing root cause is difficult while knee-deep running the agency. Enter interim management. A professional looking from the outside in can identify problems in ways not possible from the inside. Sometimes, it is clinical issues or billing that requires reinforcements.

Find Unique Solutions

Interim management doesn’t just objectively determine root cause and leave you to fix it. That seasoned professional helps develop effective solutions specific to your agency that consequently allow you to flourish. Interim managers have years of experience dealing with agencies, personnel, regulation, and change. They know what works and what doesn’t and the historical perspective behind decision making. Experience allows them to objectively identify weaknesses and create solutions that work for you.

Improve Organizational Flow

Sometimes, operational flow is the problem in your agency. Maybe the  and this is causing problems with reimbursement. Or perhaps  client’s needs aren’t met as a result of poor flow between departments. Whatever the case, organizational flow is crucial for success. An interim manager can address flow issues and improve processes so everything can run smoothly.

Kenyon HomeCare Consulting’s Approach to Interim Management

For the experts at Kenyon HomeCare Consulting, interim management goes beyond offering a temporary placeholder. We take our work seriously and give each home health agency the attention it deserves. If you’re ready to accurately identify problems, call us today at 206-721-5091 or contact us online.

6 Remarkable Advantages To Interim Management

Interim ManagementIf your home care agency is in a major staff change, this can cause some panic. Losing employees is never easy, whatever the reason. Fortunately, the transition can be smoother with interim management (IM).

Reasons For An Interim Change Manager

What’s the benefit of management over immediately hiring your new permanent manager? For one, hiring takes time. Rushing the process increases the chance you may just hire someone instead of the RIGHT one. Interim managers fill gaps during your search, but accomplish so much more.

1. Fresh Perspective On Growth Strategies

Using an interim manager is a lot more than filling a void.  It can provide a comprehensive and objective organizational assessment. Often, it’s difficult seeing challenge when it hits close to home. An unbiased evaluation often leads to new ideas for running more efficiently.

2. No Disruption Of Business Operations

The last thing you want when a manager leaves is for agency operations to slow down, become chaotic, or stop altogether. A temporary manager continues business as usual without interruption.

3. Assistance With Finding And Training The Right Person

As mentioned earlier, the hiring process is time-consuming; it can also be stressful. Wading through applications, holding interviews, choosing the right candidate—all things IM can help with.

4. Reduced Staff Overwhelm

What happens to workload when an employee leaves? Usually, it is in the hands of remaining team members. As a result, employees become overwhelmed. Hiring an interim manager prevents staff burnout as the interim manager takes on (or more efficiently delegates) that extra work.

5. Continued Client Satisfaction

A priority when running a home care agency is client satisfaction. The level of care provided to clients is integral for a thriving agency. Instead of client care slipping because of overworked employees, hire an IM so staff can continue providing the best care possible.

6. Stress-free Transition Time

Let the IM handle certain responsibilities for you because you’ve got enough on your plate.

Finding The Best Interim Manager

At Kenyon HomeCare Consulting, our Interim Management program helps facilitate success in the midst of change. Our consultants are experienced, well-trained, and knowledgeable. Reach out to us to learn more.

Can running my agency be easier?

Interim Manager helps frustrated nusiness ownerChanging government regulations and industry transitions make administration more challenging than ever. As a result, the past 5 years have put business owners on administrative overload! Sometimes, all you need is interim management to put a fresh perspective on the issues you face.

Streamlining Administration with Interim Management

Fortunately for owners and managers, there’s a solution to administration conundrum. Whether you’re understaffed or overwhelmed, interim management is an effective option for to simplify the areas listed below.

Clinical

Running a home care agency is a different ballgame than many other businesses. With home care, you must consider the well-being of your clients— they’re health is at least partially in your hands. An interim manager helps ensure caregivers and the organization are in compliance with regulations, etc. This is great news since keeping up with these ever-evolving requirements is especially difficult for the average owner.

Billing and Financial

Improper billing procedures leads to errors which potentially leaves money on the table. Unfortunately, finding these errors takes time and attention to detail. The good news? Interim management professionals can help streamline billing methods and what mistakes keep you from maximizing revenue.

Operations

Your agency’s success depends on how smoothly operations run. From client care to paperwork—and everything in-between—the way team members handle responsibilities can make or break your agency. With help from interim management, operations run more efficiently that what you thought. Why? These experts have been in the industry for years seeing agencies thrive or fail based on operations. So, they know what leads to success.

Growth

If your home care agency seems to be doing well, there’s always room for growth. Whether growth comes from diversification of services or branch expansion, interim management is a must. The right interim manager allows a smooth transition that leads to growth while maintaining daily operations. This way, you can operate with minimum interruptions.

Kenyon HomeCare and Interim Management

At Kenyon HomeCare Consulting, we know exactly what it takes to make running your home care agency easier. It doesn’t have to be a struggle every day, so reach out to us now to learn more.

How do I communicate agency needs to my Interim Manager?

Interim ManagementYou’ve hired an interim manager.  that’s great-a first step toward success.But what now? How do you communicate your agency’s true strengths and weaknesses? If you’re like many home health owners, you question where problems lie or where to begin. Don’t fret. Here are practical tips for communicating your agency’s needs to your consultant.

Communicating with Your Interim Management Consultant

First things first: be honest. Don’t try to hide your trouble areas or gloss over anything that potentially interferes with seeking outside help. Once you open up and lay it on the line, follow the six tips listed below.

1. Start with obvious concerns.

Maybe you don’t have a clue why certain things are going the way they are. That’s okay. You probably have at least one or two big concerns you want addressed.Start with those major issues, and with help of your interim manager, you can uncover the root causes for them.

2. Don’t be afraid to admit you don’t know something.

During the course time with you, your interim manager will ask lot of questions. It helps paint a picture where your agency is in growth and operations. In the midst of these questions, speak honestly if you don’t the answers. Conjecture can hinder consultant progress.

3. Reveal the goals for your agency.

This one’s obvious but neglected. Often, agencies become so focused on correcting weaknesses, that the goals are lost. Take time with your interim manager and discuss every goal, both short- and long-term. Doing so gives the consultant a clear direction.

4. Give an account of past attempts.

Discuss what what has been tried unsuccessfully in the past? Make a list for your interim management consultant of the marketing, operational systems, etc. you’ve put into place before. Then, you interim manager can evaluate why these strategies didn’t work and what to do differently.

5. Willingly accept constructive criticism.

Nobody enjoys being told they’re doing something wrong, but sometimes it’s necessary for improvement. Keep in mind interim management is there to help. Anything said is out of desire for agency success.

6. Be open to change.

Along those same lines, be open to change. If you follow the status quo, then nothing will change for the better.

Kenyon HomeCare Consulting and Your Interim Management Consultant

Follow the tips above and you’ll be well on your way to establishing a beneficial relationship with an interim manager. Reach out to our experts to learn more about our interim management program