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Interim Management

Can running my agency be easier?

Interim Manager helps frustrated nusiness ownerChanging government regulations and industry transitions make administration more challenging than ever. As a result, the past 5 years have put business owners on administrative overload! Sometimes, all you need is interim management to put a fresh perspective on the issues you face.

Streamlining Administration with Interim Management

Fortunately for owners and managers, there’s a solution to administration conundrum. Whether you’re understaffed or overwhelmed, interim management is an effective option for to simplify the areas listed below.


Running a home care agency is a different ballgame than many other businesses. With home care, you must consider the well-being of your clients— they’re health is at least partially in your hands. An interim manager helps ensure caregivers and the organization are in compliance with regulations, etc. This is great news since keeping up with these ever-evolving requirements is especially difficult for the average owner.

Billing and Financial

Improper billing procedures leads to errors which potentially leaves money on the table. Unfortunately, finding these errors takes time and attention to detail. The good news? Interim management professionals can help streamline billing methods and what mistakes keep you from maximizing revenue.


Your agency’s success depends on how smoothly operations run. From client care to paperwork—and everything in-between—the way team members handle responsibilities can make or break your agency. With help from interim management, operations run more efficiently that what you thought. Why? These experts have been in the industry for years seeing agencies thrive or fail based on operations. So, they know what leads to success.


If your home care agency seems to be doing well, there’s always room for growth. Whether growth comes from diversification of services or branch expansion, interim management is a must. The right interim manager allows a smooth transition that leads to growth while maintaining daily operations. This way, you can operate with minimum interruptions.

Kenyon HomeCare and Interim Management

At Kenyon HomeCare Consulting, we know exactly what it takes to make running your home care agency easier. It doesn’t have to be a struggle every day, so reach out to us now to learn more.

How do I communicate agency needs to my Interim Manager?

Interim ManagementYou’ve hired an interim manager.  that’s great-a first step toward success.But what now? How do you communicate your agency’s true strengths and weaknesses? If you’re like many home health owners, you question where problems lie or where to begin. Don’t fret. Here are practical tips for communicating your agency’s needs to your consultant.

Communicating with Your Interim Management Consultant

First things first: be honest. Don’t try to hide your trouble areas or gloss over anything that potentially interferes with seeking outside help. Once you open up and lay it on the line, follow the six tips listed below.

1. Start with obvious concerns.

Maybe you don’t have a clue why certain things are going the way they are. That’s okay. You probably have at least one or two big concerns you want addressed.Start with those major issues, and with help of your interim manager, you can uncover the root causes for them.

2. Don’t be afraid to admit you don’t know something.

During the course time with you, your interim manager will ask lot of questions. It helps paint a picture where your agency is in growth and operations. In the midst of these questions, speak honestly if you don’t the answers. Conjecture can hinder consultant progress.

3. Reveal the goals for your agency.

This one’s obvious but neglected. Often, agencies become so focused on correcting weaknesses, that the goals are lost. Take time with your interim manager and discuss every goal, both short- and long-term. Doing so gives the consultant a clear direction.

4. Give an account of past attempts.

Discuss what what has been tried unsuccessfully in the past? Make a list for your interim management consultant of the marketing, operational systems, etc. you’ve put into place before. Then, you interim manager can evaluate why these strategies didn’t work and what to do differently.

5. Willingly accept constructive criticism.

Nobody enjoys being told they’re doing something wrong, but sometimes it’s necessary for improvement. Keep in mind interim management is there to help. Anything said is out of desire for agency success.

6. Be open to change.

Along those same lines, be open to change. If you follow the status quo, then nothing will change for the better.

Kenyon HomeCare Consulting and Your Interim Management Consultant

Follow the tips above and you’ll be well on your way to establishing a beneficial relationship with an interim manager. Reach out to our experts to learn more about our interim management program

How To Overcome Losing Homecare Managers

Losing a homecare manager can be significant to your agency. As humans, we’re wired for consistency, and nothing triggers negative emotions faster than abrupt change. Even when change isn’t shocking, it’s difficult to move forward after losing a manager. But, there are concrete steps to take to prepare for a smoother transition.

Surviving Homecare Manager LossHomecare Manager

Regardless the reason a manager leaves— voluntarily or involuntarily—the result is often a disgruntled staff. Here are five ways to transition successfully through the process:

Prepare for Change

Being prepared avoids the problems accompanying major change. Initially, develop a system of power distribution relying on a team of leaders, rather than one person. This allows your to proceed with daily operations.

This process includes an emergency plan. Determine exactly which steps you’ll take if a manager leaves. What tasks will be assigned to each team member? Will clients still be well-cared for? Work out the kinks proactively to avoid problems.

Guide the Conversation

In the midst of transition, talk flies and rumors spread. Get a handle on it before these rumors even start. Take charge by giving employees a clear explanation of what happened, assuring job security, and a future plan.

Regroup & Review

Change provides opportunity to evaluate where your agency stands. Use this time to evaluate goals, strengths and weaknesses, vision, values, policies and procedures, and operational systems. Once completed, you can start with a new manager knowing where you thrive and where you need help.

Ask for Help

Sometimes, agencies benefit from a step back and objective professional help. A consultant, or temporary homecare manager, can address operational, clinical, personnel, and financial challenges. Hiring the wrong person is expensive and time consuming, so consulting helps you hire the right person while improving operations. It’s helpful having fresh perspective in hectic times, which is why the advice of a seasoned home health consultant is invaluable.

Move Forward

Find, hire, and train new management using systems and goals from the time spent reevaluating your homecare agency. By following these guidelines, your successful transition is steps ahead and employees will be grateful.

Turn to Kenyon HomeCare Consulting after the Loss of a Homecare Manager

The professionals at Kenyon HomeCare Consulting are available to assist with each of the steps mentioned here. From helping you prepare for change to assisting with the hiring process, we’re the experts your agency needs. Schedule your free consultation to learn more.

How To Ensure Positive Interim Management Outcomes

Interim management can be a useful tool for growing your homecare organization or overcoming obstacles within. When choosing an interim manager, it’s crucial to evaluate their character traits, both professional and personal, as these are the factors that will most affect your interim management outcomes.

Guaranteeing Positive Interim Management Outcomesinterim management outcomes interim management outcomes

The right interim manager (IM) has the ability to help your organization soar. Likewise, the wrong interim professional can wreak havoc on any progress you’ve made up to now.

Below, we’ve compiled a list of nine attributes of an interim manager to ensure positive interim management outcomes.

1. Field Expertise

The best IMs are mature in their careers—they’ve been around the block a few times, so to speak. They’re experts, comfortable with the challenges of home care operations and know where to turn for the best solutions. Specifically, for the homecare industry that includes everything from state and federal regulations to client care best practices.

2. Selflessness

If your IM is more concerned about furthering his or her career status than truly helping your agency, it’s time to find a replacement. Consequently, the number one priority of an interim manager is to put the needs of your homecare organization above their own.

3. Flexibility

In past articles, we’ve discussed the importance of homecare owners and managers being flexible when working with an IM. However, it’s equally as vital for your interim manager to be open to changes to his or her own visions for the betterment of your agency.

4. Ability to Work with and Instruct Others Well

Because hiring an interim manager is akin to bringing a stranger into your home, people skills are crucial. Your IM should be capable of putting existing employees at ease while constructively guiding them toward changes necessary for growth.

5. Capacity for Planning and Organizing

The objectives of an interim manager are to assess your agency’s strengths and weaknesses, create goals for improvement, and strategize ways to achieve those goals. Thus, organization is a key characteristic of an effective IM.

6. Enthusiasm

Your interim manager should be as passionate about the success of your agency as any permanent employee. However, interim management outcomes depend on this more than most homecare owners realize. Lack of enthusiasm results in lackluster results.

7. Independence and Self-Motivation

As a leader in your home care agency—even if only temporarily—your IM has the important responsibility of paving a new path toward success. This requires interim managers to be self-starters who initiate change, not followers who wait for other employees to take the first step.

8. Resilience

All too often, circumstances around the need for an interim manager are less than ideal. Perhaps there were organizational layoffs, or maybe a management-level employee was let go for ethical reasons.

Regardless of the cause, times of transition often reap negativity in remaining employees, which can be taken out on the interim manager. To thrive in this environment, your IM must have courage, persistence, and a positive attitude.

9. Access to Resources

For the best possible interim management outcomes, an effective interim manager should have nearly unlimited access to any resource you may need during (and after) your major transition.

From employee handbooks to marketing tools, these resources will stay with your organization long after the IM is gone, continuing to garner growth and success.

Interim Management Outcomes with Kenyon HomeCare Consulting

The next time you need an interim manager, consider the qualities listed above. You’ll find professionals with each of these traits at Kenyon HomeCare Consulting ready to your ensure positive interim management outcomes.

Schedule your free 30-minute consultation now to learn more.

Use Interim Management to Improve Agency Operations

Interim management is an effective tool for home care agencies undergoing transition or struggling to initiate growth. Whether your organization is skilled or non-skilled, small or large, accredited or not, you will face challenges. When that happens, step back and evaluate.

Problems Solved with Management ConsultingInterim Management

Transitions in home care occur with the constant change of health care. Frequent change often leads to decreased productivity, lack of progress and growth. Here are four operational issues management consulting solves, and how:

Employee Turnover

High employee turnover rates negatively affect organizations. It’s impossible to run a well-oiled home care machine when you lose employees, especially management-level employees. The right interim manager provides resources to recruit, hire, and train the best of the best so that turnover rates decrease. From policy and procedure writing to competency testing, management consulting provides productive working relationships.

Poor Operations Management

Operating procedures have the ability to make or break your agency. Operations affect everything from client care to billing. If your agency is struggling, it is time to evaluate your system. Management consulting provides a thorough organizational assessment, allowing you to analyze strengths,weaknesses and address needs for improvement.

Billing and Revenue Issues

Billing is complicated. Ineffective billing processes can quickly become cumbersome and time-consuming. Poor billing practices also lead to decreased revenue. The good news is many interim management programs offer customized coding services to help staff understand coding and maximize revenue according to patient acuity.

Conflicting Management Styles

Managers in home health agencies should share vision with owners and the organization as a whole in regards to operations. If you are dealing with management styles that are too aggressive, too passive, or not in line with core agency values, it’s time to look at help. Interim managers assist with retraining existing managers or, if necessary, finding and hiring the best possible replacements.

Management Consulting with Kenyon HomeCare Consulting

Kenyon HomeCare Consulting’s Interim Management program helps home health agencies tackle the issues mentioned above. With our management consulting, organizations optimizes success even during change. To learn more, schedule your free consultation today.

10 FAQs For a Successful Interim Management Solution

Times of change are troublesome for home care agency owners, leaders, and HR personnel. Managers are a crucial part of any organization, and surviving without an important member of your home care team is difficult. Enter: interim management. With the right interim management solution, your organization will not only survive during a transformation—it will thrive.

The Interim Management Solution FAQsInterim Management Solution

What exactly does the interim management solution entail? We’ve got answers to your most frequently asked questions right here!

1. What does an interim manager do?

In a nutshell, an interim manager (IM) fills in when you lose a management-level employee. But it’s about so much more than filling an empty chair.

Stepping into the temporary role of manager, the IM helps your agency optimize success during a transition by encouraging focus, organization, and productive change.

2. Why do I need an interim manager?

When you lose a valuable team member, it affects your entire organization—from clients and staff to profit. This disruption often causes a downward shift in productivity and growth.

The interim management solution keeps your home care agency on track and helps prevent roadblocks.

3. How can an interim manager help my agency grow?

An IM does more than simply take over your former employees existing roles and responsibilities. They may also provide an organizational assessment, during which you’re able to analyze your areas of strength and weakness.

After the assessment, the IM helps you develop a plan that allows for any necessary restructuring, thus resulting in continuous growth.

4. Will an interim manager help find a new employee?

During the interim management solution period, your IM offers guidance and support in finding a new team member who will both reflect and sustain the goals of your agency.

5. How does an interim manager save me time and money?

By preventing you and your existing staff members from taking on extra work. Hiring an IM allows you to focus on what matters most—clients and growing your organization. Additionally, the IM saves you from paying overtime to exhausted staff who are trying to fulfill two roles.

As a bonus, working with an IM prevents employee burnout during times of change. This keeps turnaround low and saves you the time and money necessary to find and train additional team members.

6. Will an interim manager be able to keep my clients happy?

The simple answer is “yes.” Part of the interim management solution is making sure everything regarding client care continues to run just as smoothly—if not more so—as it did before the transition. This ensures that clients are well cared for, resulting in their satisfaction and more referrals.

7. How does hiring an interim manager affect existing employees?

Major change within an organization can often be scary or frustrating for your team. While some may think that bringing in a stranger will only make things worse, the opposite is actually true.

Your IM will work with the team to come up with new goals, ideas, and strategies so that no staff member feels ambushed.

8. What can an interim manager do to restructure my organization?

Restructuring is often necessary after a significant agency transition. An IM works with you to determine what changes need to be made in order to implement an effective growth strategy. Then he or she helps you and your team put those ideas into doable action steps resulting in success.

9. When do I need to call an interim manager?

As a general rule of thumb, as soon as you get word of a major transition, it’s time to make the call and learn what kind of interim management solution is right for your organization.

10. How long will an interim manager work with my agency?

The exact amount of time varies depending on your particular agency’s situation. But with the right interim management solution, rest assured you will have the professional help and support you need until your organization is fully staffed and well on its way to success.

Kenyon HomeCare Consulting’s Interim Management Solution

At Kenyon HomeCare Consulting, we offer unparalleled interim management services. Call us at 206-721-5091 or visit to schedule a free 30-minute consultation.

We are here to help you start the process of enlisting the help of an interim manager quickly!

Quickly Fill Your Leadership Vacancy With An Interim Professional!

When a vacancy happens in a key leadership or management position, most agencies can cope for a month or two. However, without an interim professional, issues quickly arise and major initiatives go sideways. According to recruiters, it usually takes 5 to 6 months months on average to find and fill a leadership position. And if the agency’s location is in a suburban or rural area, it takes even longer.interim professionals

An Interim Professional Fills Vacancies Plus

Most often either the void is filled temporarily with current staff or the duties are divided and spread around. This approach usually results in unintended consequences such as:

  • Employee burn-out decreasing productivity
  • Team member unrest resulting in employee turnover
  • Declining staff moral causing client dissatisfaction
  • Delay of business growth

Usually when things begin to go south, agencies begin to consider an interim executive to fill the gap between the loss of the leader and hiring a permanent replacement. Most agencies don’t realize that a leadership vacancy is the prime opportunity to complete a full organizational assessment. A vital role for any interim executive is to observe staff and suggest and implement necessary process adjustments. Also it’s the perfect time to implement improvement plans when issues are found. Through experience, we typically discover most problems result from both process and staff issues.

An Interim Professional Is a Change Agent

Because the interim professional is only a temporary placement, it frees them to make the hard staff decisions. They have time for coaching or counseling, follow through and dismissal, if all else fails. Also, interim managers usually find systems or procedures in place that are no longer applicable to current industry trends. These inadequacies frequently cost your agency money! Therefore, the role of the interim manager is not only to assume the responsibilities for the vacant role, but be a change agent to prepare for the new leader.

Costs for an Interim Professional

When leaders or HR staff begin looking for an interim manager to fill the vacant position, cost is a common deterrent. We frequently find that HR forgets to consider that interim fees include not only salary, but the costs for all benefits. The price for stress, overwhelmed employees, and dissatisfied clients and/or referral sources is rarely considered. When tallying all costs, interim professional fees are actually quite close to the outlay provided to the permanent leader.

To be certain you receive the maximum benefits from your interim professional, request the following;

  • At least 10 years’ experience in the homecare industry at the executive level
  • A comprehensive 360 organizational assessment
  • A complete plan of correction to address the identified issues
  • Sufficient time to implement the necessary improvements

Your Interim Professional is More Than a Place Holder

The need for an interim executive takes on an entirely different perspective when you see your open position as an opportunity. Use your unfortunate loss as a chance to assess your organization, identify areas for improvement and streamlined operations, versus just regarding the position as a place holder.

If you are experiencing a leadership vacancy, consider an interim professional! For more information or to quickly fill your temporary gap, call Kenyon HomeCare Consulting at 206-721-5091. Or schedule a more convenient time here.

We are here to help!


Lazy Organization’s Way To Prevent Catastrophe After Losing A Leader

We all are a little bit lazy. Who wouldn’t rather lounge on a comfy sofa than bust their rump actually working? Sure, there are those select few who see the value in hard work and understand how persistence pays off. But for the rest of us, finding ways to work smarter rather than harder is the key.

The Lazy Method of Growing after Losing a Leaderlosing a leader

If you’re a part of the former group of people, you’ll love these tips for preventing catastrophe in your home care organization after losing a leader. We promise that with interim management, your life will become much easier. Here’s what we mean.

1. Free up more time for binge-watching your favorite shows.

Many times, losing a key player in your organization means longer hours and a whole lot of more work. But when you choose to partner with an interim manager, the extra work involved in picking up the slack within your agency no longer falls solely on your shoulders. In addition, an interim manager can show you how to easily find the right new leader and how to efficiently train and orient him or her—without staying at the office 12 hours a day. That means you make it home in time to indulge in a marathon of The Walking Dead.

2. Keep your current staff so you don’t have to start from scratch.

Anyone who’s been in business for more than a year understands the tiresome work involved in staff turnaround. It’s bad enough you’ve lost one employee; now’s not the time to lose more. Hiring an temporary interim executive prevents you from inadvertently overworking your existing staff, which is a major cause of employee dissatisfaction and often leads to turnover.

3. Let someone else do the dirty work to save yourself from stress.

When your agency is at a crossroads, such as losing a leader, it’s important to take advantage of the situation and evaluate your systems. Determine what your strengths and weaknesses are, where you can make productive changes, and what can be done better.

But who has time for that? Certainly not you—unless you work with an interim manager. The right one can provide a thorough agency assessment and guide you in the right direction for growth and stability. Let your new partner dig down deep so you don’t have to stress about whether or not you’re on the right track.

4. Keep your money in the bank so you can maintain your lifestyle.

Major organizational changes often lead to reduced productivity on top of employee turnover. Both of these issues affect your profit margin…and in return, your weekend plans. A qualified interim manager helps streamline processes, keeps your organization running smoothly, and prevents employee concerns. What does this mean for you? The money keeps flowing and you can still take that exotic trip to Mexico.

5. Experience growth without working yourself in the ground.

Who doesn’t want a life of luxury without beating yourself down by working too much? Find the right interim manager and you’ll be well on your way to success, without the all-consuming stress and 12-hour days.

Work with Kenyon HomeCare Consulting after Losing a Leader

At Kenyon HomeCare Consulting, we provide all the tools you need to keep your agency running like a well-oiled machine even during times of transition.

From thorough organizational assessments to complete interim management services, we’ve got you covered. For more info, give us a call or sign up for our newsletter.

What Is The Truth About Engaging Interim Management Consultants?

There are certain truths in life that are universal. These ideas hold up through most, if not all aspects of life, be it health, relationships, or business. Sometimes, though, we tend to forget these truths or believe they don’t apply to specific areas of our lives.

Facing Reality and the Need for Interim Management Consultants

Certain things simply must be realized and accepted when it comes to being successful in the health care industry. With interim management consultants—and life in general, these five hard truths are necessary to reap positive benefits.

Truth #1: You Get Out What You Put InInterim management Consultants

Dreams are wonderful. They motivate and give you something to shoot for. But dreams without action are useless. Nothing will ever be accomplished in your life if you sit back and wait for a miracle.

The same holds true of managing employees in your home healthcare agency. If you put in a little extra effort to train them well and give them the tools they need to grow, your agency will flourish as a result. The right interim management consultants provide essential knowledge and resources necessary to find, hire, and properly train a new permanent manager who will contribute to building an elite staff.

Truth #2: One Size Does Not Fit All

Every person has different strengths and weaknesses, as does every homecare organization. What works to grow one agency may not work for yours. That doesn’t mean there’s necessarily anything wrong, it just means you may need to take a step back, evaluate and establish a workable plan.

Experienced interim management consultants have the industry know-how to understand how various factors contribute to an agency’s success or failure. While in the role of temporary manager, they preform an organizational assessment and then work with you to create customized solutions for improvement.

Truth #3: Thoughts are Powerful

It’s known that achievement is more a result of action than ability, but there’s something to be said about the power of thoughts. After all, thoughts become what you focus on, which in turn becomes what you work toward.

One way to intentionally direct your thoughts is by having real, actionable goals for your homecare organization. Competent interim management consultants help your agency set reachable goals and improvements based on current situations and where you wish to be in the future.

Truth #4: Risk Yields Reward

You’ve likely heard the phrase, “high risk, high reward.” This is never truer than in business. If you want to grow, you must take risks. Sometimes it’s necessary to leave your comfort zone in order to pursue future accomplishments.

Interim managers are able to assess your risk level for ventures such as new business lines or services. They guide you in the right direction, establishing workable plans and outcomes. They make sure you obtain rewards, coming as a result of your risk.

Truth #5: Change is Inevitable

As much as you may not like it, change is a part of life. And if you’re not changing along with the people and things around you, then you quickly get left behind. Unfortunately, it’s not always easy to see when it’s time for change. Being in the middle of your agency’s day in and day out routines often prevents you from being aware of what is holding you back.

Interim management consultants offer a fresh set of eyes and are able to see clearly where change needs to happen. They then help implement that change, doing so while continuing to respect the culture you’ve created within your organization.

Working with Interim Management Consultants

Kenyon Consulting’s interim management program focuses on allowing you to succeed even in the midst of internal transformations. The interim experts we send your way keep things running smoothly so your agency never misses a beat.

Reach out to us today to learn more. We are here to help!

For Every Excuse, A New Interim Management Strategy

Imagine you run a successful home care organization. You have more than enough clients to pay the bills, referrals are coming in left and right, and your staff is on fire led by an amazing care manager. And then she quits! Maybe she moves out of town to be closer to family or decides it’s time for a career change. Whatever the case, she’s gone and you’re left with a hole in your formerly perfect system. What’s your next management strategy move?management strategy

Weighing the Pros and Cons of an Interim Management Strategy

Obviously, you need to hire a new manager. But what happens before you find the perfect hire and while they’re training? There’s work to be done and clients to care for. Your best management strategy is to hire an interim manager. Maybe you never considered this road because you can’t see how it’s feasible—or practical.

We’re here to tell you it is practical. In fact, it’s more than practical. It is necessary.

Here are five excuses for not hiring outside help and the interim management strategy that coincides with each.

Excuse #1: Interim management is too expensive.

You’re on a tight budget; we get that. There is overhead, advertising, and all the other costs that come with running a home care organization.

The Strategy: Save money by preventing loss of production.

What you may not realize is that working with an interim manager will actually save your agency money in the long-run. When a manager leaves or you launch a new business line, the workload doubles. Having an experienced expert to pick up the slack allows your employees to continue caring for clients.

Excuse #2: Don’t want to disrupt my agency’s culture by bringing in a stranger.

You’ve got a nice thing going. Why mess with the organizational flow by bringing in an outsider?

The Strategy: Works with your organization to build a stronger culture.

Even if you have an awesome company culture, any kind of change can disrupt it. An interim manager works closely with you to analyze your agency’s strengths and weaknesses and come up with solutions without getting in the way.

Excuse #3: I can handle this and any challenges myself.

You’ve built your organization by your own blood, sweat, and tears. You can tackle anything that comes your way.

The Strategy: Take the stress off so you can focus on what you do best.

This one’s simple. Sure, maybe you can handle change alone. But, why should you have to? You should focus on marketing, getting more referrals and keeping your staff and clients happy.

Excuse #4: I have a competent, loyal staff to pick up the slack.

You believe your staff is competent enough to take over any additional responsibilities. And maybe they are.

The Strategy: Prevent employee burnout by shouldering extra responsibilities.

Even if your team kicks butt getting things done, burnout can happen. Overwhelming employees even short term, promotes unwanted turnover. However, allowing an interim manager to take on the duties of your lost manager or whatever is required to start a new business line is your best turnover prevention.

Excuse #5: I’m capable of marketing and promoting any new agency ventures.

You’ve gotten your organization this far; what’s going to stop you now?

The Strategy: Provide new, innovative methods to ensure agency growth.

Times change, as does the homecare industry. An interim manager looks at your agency with an unbiased eye. She knows the latest and most effective techniques for growing your homecare businesses and finding new referral sources.

The Kenyon HomeCare Consulting Interim Management Strategy

At Kenyon HomeCare Consulting, our Interim Management team helps you optimize growth and experience success even in the midst of change. Stepping into an unfilled management position or helping launch a new business line, our experts provide support allowing you to focus, organize, and implement positive change.

Stop making excuses! Give us a call to learn more about the best interim management strategy for your agency.