Kenyon HomeCare ConsultingDo You And Your Staff Follow Policy And Procedures? Maybe The Better Question Is, Do You Really Know What Your Policy And Procedure Manuals Say? It Should Really Be The Right Hand Of Your Decision Making! - Kenyon HomeCare Consulting (206) 721-5091

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Do You And Your Staff Follow Policy And Procedures? Maybe The Better Question Is, Do You Really Know What Your Policy And Procedure Manuals Say? It Should Really Be The Right Hand Of Your Decision Making!

Successful ToolsSo, in your home care agency, do you ever feel like the right hand doesn’t know what the left one is doing? Do your managers know how things should be handled with personnel? Well, if the answers are yes and no respectively, then you need a better understanding of your policy and procedure manuals. Let’s look at why your manual should be the icing on the top of your home care cake.

Make It A True Management Tool:

Most employees do not see a policy and procedure manual the same way management does.  So, when you have line staff promoted to management, this may be a big shift. Teach your clinical managers how to utilize policy to make effective and consistent decisions. It provides guidance and a way to assist them on a routine basis.  If your agency has multiple locations with multiple managers, it keeps all staff working by the same set of guidelines.

Once, a home care partner stated to me, “You take your best clinicians and give them supervisor jobs”. In thinking about that, it makes perfect sense. Those who are the best nurses should be promoted and move forward.  However, this doesn’t mean that they know how to be a great leader in a management role.  You should instruct your nursing supervisors on how to effectively use the manual. It should be a tool that makes decision-making easier. If it isn’t, then you should look at whether you need a new one.

Clarity For Staff:

If your policy and procedure manuals clearly define your operations, then there is nothing staff can’t understand.Vague policies will always cause a problem in personnel management.  This becomes really important in the case of reimbursement and benefits. Doing so prevents arguments or disgruntled employees. This is really important to prevent grievances or employee turnover.  Employees should be instructed on the importance of the manual at time of hire.  Refer them to the personnel policies and all things that pertain to day-to-day operations.  Having manuals that are outdated and irrelevant sets you, the employer, up for problems.

When Is The Policy Manual A Problem:

This is simple.  Policy and procedure manuals are a problem if unused or outdated. In these cases, decision making can be often be made by what each manager or nursing supervisor thinks is right.  Conjecture is not appropriate where policy is concerned.  If you think this happens in your agency, then think about a new manual. This way, you have all the updated regulations for Medicare as well as and accrediting body.

We Can Help You Start Anew:

If you need new policy and procedure manuals, then Kenyon Homecare Consulting can help.  Call us at 206-721-5091 or contact us online to speak to a senior consultant.  See Kenyon Marketplace to download your new policy and procedure manuals today.  You only need to edit what you want to change!

Category: Policy And Procedure Manuals

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