Kenyon HomeCare ConsultingEducation And Training: Maybe You Need To Start With A Day In The Life Of An Auditor To Make It Stick! - Kenyon HomeCare Consulting (206) 721-5091

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Education And Training: Maybe You Need To Start With A Day In The Life Of An Auditor To Make It Stick!

point of viewYou have completed all the education and training to your staff.  You struggle with seeing compliance in CQI results. If you just don’t know why the results don’t match the effort, then consider looking at things like an auditor. Let’s look at how education and training end up off the mark if you don’t connect the dots. 

Education And Training: 

There are so many approaches to educate staff and each agency tends to stick to a certain pattern. Here are several ways agencies use education and training opportunities: 

  • Staff Meetings: The supervisor gives direct education to staff as to standards or protocols set forth by the agency. 
  • Clinical Competencies: Many agencies still utilize a yearly competency to work on staff education collectively. 
  • Online Education: Many agencies find this to be a cost-effective way to train a lot of people. 
  • Seminars or Conferences: Although this is a more costly option, it allows for direct questions and interaction during the session. 

Education and training should improve your outcomes and documentation. Right? If you haven’t linked the clinical practice to the documentation, then you miss what you hope to achieve. 

Look Through The Eyes Of An Auditor: 

This is good advice for anyone in your clinical system. Whether you are a nursing supervisor or administrator, you often know things about patient care that don’t allow you to look objectively at documentation. Often, your clinical staff will do the same thing. Care plans and interventions need to be real for the patient. It isn’t about creating a beautiful care plan in your EMR that doesn’t make sense for the patient. Now, let’s look at this example. 

The documentation may seem complete because EVERYONE knows that patient doesn’t take blood sugar first thing in the morning as fasting. So, the AM reading is always up, right? The auditor sees AM blood sugar readings much higher than what is expected. The nurse is not notifying the MD because it’s a typical result, but it is not clearly documented. Your agency has seen this person off and on for years. The auditor will also see a care plan that doesn’t fit the patient. If the patient never does a fasting blood sugar, why isn’t there a range from the MD applicable to what the patient does? 

Change The Way You Teach:

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At Kenyon Homecare Consulting, we can help with education and training to achieve the change you desire. Whether it is on-site teaching or operational coaching you need, we are here to help you through it. Call 206-721-5091 or contact us online to see how to make change happen for your agency. 

Category: Education & Training

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