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operations management

Not Excited About Policies And Procedures? When Your Business Road Map...

In consulting throughout different agencies within the US, we have seen so many different ways home health and hospice agencies operate. The thing that remains consistent and clear in all of them is that when policies and procedures do not match...

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winning recruitment

In The Game Of Recruitment And Retention, Do You Know Why...

Successful recruitment is an art form. Retention is a another focus from there. But, a lot of agencies are struggling to get the right people in the door to even start the process. If you see recruitment as one of the most important tasks in your...

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isolated

Understanding Risk In Your Homecare Population: Remember To Protect Your Patients...

As we continue to deal with the effects to family, friends, and ourselves, we must also consider the effects of Covid on our patients. You may be thinking this is an everyday thing! However, often this focus is about the virus and not about the...

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marketing strategy

Branding Your Agency: What Does Your Tag Line Say About You?...

So, what is your agency's brand? How do people know you versus other home health, home care and hospice agencies? Many people see the brand is in the logo or a jingle. What really needs to be discussed is what is beyond the advertising. This is what...

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puzzle

Make Sure Your Staff Wants To Be At The Party! Are...

Recruitment and retention strategies are tough in home health. When you consider wages alone from some other providers, we don't have the reimbursement to entice employees on that premise alone. Regardless of the discipline, employers have to...

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gamble clinical documentation

Are You A Gambler? Are You Willing To Take Vegas Risk...

Let's think about how documentation has changed over the years in the home health and hospice industry. Many of us remember a one page flow sheet with a small narrative on back where we described exactly what we did in that visit and how the...

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