Kenyon HomeCare ConsultingRefund and Privacy Policy - Kenyon HomeCare Consulting (206) 721-5091

Refund and Privacy Policy - Kenyon HomeCare Consulting

Contact Info

Kenyon HomeCare Consulting
1425 Broadway, Suite 22
Seattle, WA 98122 USA
(206) 721-5091

Need help with a MarketPlace purchase or having a technical issue?
Please contact customer service at (206) 721-5091 ext. 102 or


Delivery Methods and Shipping Timeframes

Most of our products are available as downloads. You will have immediate access to your purchase. If you have any issues, please use the contact info above.

Currently we only ship physical items within the United States via UPS where products usually arrive within 5 to 7 business days.

Please note that your goods are often shipped the same day we receive your order, but in some cases, it may take up to 48 hours to ship.

Refund Policy for Physical Products

All physical products purchased through our store can be returned within 24 hours in original condition.

To return an item, send it and original invoice to:

Kenyon HomeCare Consulting
1425 Broadway, Suite 22
Seattle, WA 98122 USA

Refunds will be by method of original payment; shipping and handling not included. The customer is responsible for shipping costs to return products.

Refund Policy for Digital Downloadable Products

Due to the proprietary nature of information contained our downloadable products, they are non-returnable and non-refundable.

If you would like additional information about this product before making a purchase, please contact customer service at (206) 721-5091 ext. 102 or

Electronic Publications & Manuals

License Agreement and Terms of Use

By downloading and purchasing a license to the Electronic Publication, you (the “Authorized Purchaser”) accept and agree to comply and be bound by the terms and conditions in these Terms of Use.

  1. COPYRIGHT. United States and international copyright law and treaties protect the Electronic Publication. Kenyon HomeCare Consulting (“KenyonHCC”) owns all copyright and other rights in the Electronic Publication. Copyright © 2000–2014 Kenyon HealthCare Consulting, LLC dba Kenyon HomeCare Consulting. All rights reserved.
  2. REPRODUCTION AND DISTRIBUTION FOR INTERNAL–USE ONLY. Only an Authorized Purchaser, who registers with KenyonHCC and accepts these Terms of Use, is authorized to download the Electronic Publication. The Authorized Purchaser of the Electronic Publication may then upload a copy of the Electronic Publication on a secured intranet server under the control of the Authorized Purchaser’s company and/or may distribute the Electronic Publication in printed or digital form to other employees within the company. Those employees may use those copies for the Authorized Purchaser’s business purposes, and not for their own personal use. All copies of the Electronic Publication must remain under the control of the Authorized Purchaser. The Authorized Purchaser may also make a copy for the Electronic Publication for backup and archival purposes only, but that copy must remain in the possession or control of the Authorized Purchaser. Acceptance of the Electronic Publication constitutes the Authorized Purchaser’s and the company’s acceptance of and agreement with all of these Terms of Use. Wider distribution or transfer of the Electronic Publication is strictly prohibited.
  3. PROHIBITION OF SUBLICENSE OR ASSIGNMENT. Except as permitted in paragraph 2 above, neither (a) these Terms of Use, (b) any rights, interests, duties or obligations under these Terms of Use, (c) the Electronic Publication, nor (d) any part of the Electronic Publication may be (i) sublicensed, (ii) assigned, (iii) stored in a database, (iv) sold, (v) transferred, (vi) lent, (vii) distributed, (viii) displayed, or (ix) given away by the Authorized Purchaser or any employee of the Authorized Purchaser’s company without the prior express written consent of KenyonHCC. The Authorized Purchaser will not disable or circumvent any technological copyright protection or digital rights management system. Any attempt to violate the above restrictions constitutes a material breach, which voids and terminates these Terms of Use and thereby voids and terminates all rights to use the Electronic Publication. Any use of the Electronic Publication in violation of these Terms of Use may also constitute copyright infringement of the Electronic Publication, which renders the infringer subject to civil damages, injunctive relief, and civil and criminal penalties. Provided that the Authorized Purchaser and the Authorized Purchaser’s company comply with these Terms of Use, however, the length of use of the Electronic Publication is unlimited.
  4. ALTERATION; NOTICES. The Authorized Purchaser may modify or adapt this material to meet state regulations but may not transform, translate, or create any derivative work based on any material included in the Electronic Publication, or otherwise use any such materials in a manner that would infringe its copyright. Each Electronic Publication will include a copyright notice. The copyright notice and any other notices or disclaimers in the Electronic Publication may not be removed, obscured, or modified in any way.
  5. REQUIRED NOTICES. The Authorized Purchaser shall not assert or represent to any third party that the Authorized Purchaser has any ownership rights in, or the right to distribute, sell, transfer, or lend the Electronic Publication.
  6. USER WARRANTY. Authorized Purchaser will use reasonable efforts to ensure the security and integrity of each Electronic Publication, and will notify KenyonHCC promptly of any unauthorized reproduction, distribution, or other use of the Electronic Publication of which the Authorized Purchaser becomes aware.
  7. WARRANTY DISCLAIMER. Updates to its manuals may be available from KenyonHCC for an additional fee. The Electronic Publication is designed as an instructional guide, and KenyonHCC does not guarantee or warrant that the Electronic Publication is in compliance with the laws and regulations of all jurisdictions concerning home health care and hospice care as those laws and regulations may change from time to time. The Electronic Publication is provided without any warranty of any kind, whether written, oral, implied or statutory, including but not limited to warranties of merchantability and fitness for a particular purpose. The Authorized Purchaser and Authorized Purchaser’s company assume responsibility for their own operation and their implementation of the Electronic Publication is solely at their own risk.
  8. LIMITATION OF LIABILITY. Neither KenyonHCC nor anyone else involved in the creation, production, or deliver of the Electronic Publication shall be liable to the Authorized Purchaser, any other user of the Electronic Publication, or anyone else for damages of any type, including but not limited to any direct, indirect, incidental, special or consequential damages, arising out of or in connection with these Terms of Use or the Electronic Publication. The Authorized Purchaser acknowledges that KenyonHCC has agreed to make the Electronic Publication available in reliance on the exclusions and limitations of liability and disclaimers of warranty set forth above and that the same form an essential basis of the bargain between the parties.
  9. INDEMNIFICATION. The Authorized Purchaser agrees to indemnify KenyonHCC and its directors, officers, employees, affiliates and agents, and to hold each of them harmless against any claims, losses, or damages asserted by any person or entity, including court costs and reasonable attorneys’ fees, arising out of or in connection with its use, or attempted use, of the Electronic Publication.
  10. GOVERNING LAW AND GENERAL PROVISIONS. These Terms of Use shall be governed by the laws of the United States and the State of Washington, excluding the application of their conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods. If any part of any provision of these Terms of Use shall be invalid or unenforceable, that part shall be deemed to be restated to reflect, as nearly as possible, the original intentions of both of the parties in accordance with applicable law, and the remainder of the Terms of Use shall remain in full force and effect. Each provision of these Terms of Use is intended as a covenant between the parties and as a condition of the license grant. These Terms of Use are the complete and exclusive statement of the agreement between you as the Authorized Purchaser and KenyonHCC with respect to the Electronic Publication, and they supersede any proposal or prior agreement, oral or written, and any other communications between you and KenyonHCC relating to their subject matter. These Terms of Use may be changed, modified, waived, or otherwise altered only by authorized written consent of KenyonHCC.

Privacy Policy

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address.

We collect the e-mail addresses of those who communicate with us via e-mail and the name, e-mail address and physical address, telephone number, payment information (e.g., credit card number and billing address) of those who place orders on our secure server.

The information we collect is used to improve the content of our Web page.

With respect to cookies: We do not set any cookies.

We do not ever share information about our customers or visitors with any other businesses.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.


The Authors and Publisher of this website shall have neither liability nor responsibility to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in this website. While the website is as accurate as the Authors can make it, there may be errors, omissions, and inaccuracies.