Do You Ever Feel Like A Dog At The Track Who Can’t Catch The Rabbit? Does It Feel Like A Never Ending Struggle In Your Home Care Agency?

Kenyon HomeCare Consulting • March 3, 2021
 We have all seen the dog races at the track. The greyhounds work so hard to get the rabbit and it just doesn’t happen. It can feel that way in the day-to-day at our agencies. You try to do everything right and yet clinical outcomes just aren’t there. You try to successfully recruit and retain employees, but they just don’t stay very long. Finally, you have tried to cut costs where you can and still you are struggling to make a profit margin. Maybe it is time to quit chasing the bunny and let a home care consultant take a look.

5 Reasons To Consider A Consultant:
Here is the thing. If you are reading this, then you are probably considering some help. Senior level consultants have a vast range of experiences to guide you to what your agency needs. Let’s looks at 5 different ways a consultant can help you reach your potential:

Recruitment/ Retention: 
Sometimes we have been doing recruitment the same way for a very long time. What was once successful may no longer be the case today. Our agencies currently are working with Baby Boomers, Gen X, Gen Y, Gen Z, and Millenials all in the same workplace. To think that retention practices are the same today as when it was just the Baby Boomers and Gen X’s is not realistic.
Marketing/ Boosting Referrals:
 Many times agencies do not have a true targeted marketing plan. You need to analyze what you are doing today that really works and what doesn’t. Many times the same traditional marketing sources are targeted by every home health, hospice and private duty out there. If you don’t have something that truly differentiates you, then you might be wasting marketing dollars. Consider non-traditional referral sources within your community that may not know about what you have to offer.
Clinical Training: Have you lost a lot of money on ADR denials? Are clinicians not documenting the information you need yo cover yourself at audit? Are you missing dollars because Oasis is not being filled out accurately. Do all clinical disciplines function within full scope of practice to prevent extra visits being made unnecessarily? Are you a start-up with newer clinical staff and need someone to show the clinicians the documentation “ropes”.

Operational Flow:
If you are knee deep in the day-to-day, you may not see where operations can be more efficient. You may not know where or how to do things more efficiently. For example, how many employees have their “hands” on an admission until the nurse is ready to do the admit? Does the number actually hinder your ability to admit the patient sooner?

Outsourcing Needs: 
Sometimes, the most cost-effective and operationally sound decision in your agency is to outsource certain aspects of your business. In many agencies, ICD 10 coding is done in-house. This may be done by a non-certified coder who also functions in other roles within your agency. Outsourcing ICD 10 coding can often get agencies $500 or more per episode in reimbursement on Medicare patients when using certified coders. Same things goes for Oasis. If you don’t have any looking over Oasis and you don’t utilize a sweeper, you will often miss legitimate chances for reimbursement you are due for the patient. Based on your operational flow, billing may be done more efficiently and be more cost-effective if outsourced. You need to know and understand what opportunities are there for your agency.

Kenyon Homecare Consulting Can Help:
At Kenyon Homecare Consulting, we can help you function more efficiently and work towards better clinical and financial outcomes. Call us at 206-721-5091 or contact us online to see how we can help you reach your goals and maximize your potential. We have senior associates with expertise in all backgrounds including clinical, financial, billing, and operations.

Results Based Consulting

Did you find value in this blog post? Imagine what we can do for your home care or hospice agency. Fill out the form below to see how we're leading the industry with innovation, affordability, and experience.

Contact Us

policy and procedure manual
By Ginny Kenyon August 22, 2026
A policy manual is only as good as its last update. Agencies should establish a routine—at least annually, and following regulatory shifts—to review and revise.
increase revenue
By Ginny Kenyon August 21, 2026
Chronic disease education is more than clinical compliance; it is business strategy. Staff becoming chronic care experts increases revenue and improves retention.
improve care
By Ginny Kenyon August 15, 2026
In an era of rising healthcare costs and widespread clinician burnout, healthcare organizations are facing a critical challenge: how to deliver superior patient care while maintaining a stable, motivated workforce and a thriving business model.
Stroke training
By Ginny Kenyon August 12, 2026
When a patient returns home after a stroke, the clinical landscape changes instantly. Survival is just the first hurdle; the real challenge lies in navigating the complex, often unpredictable journey of rehabilitation and long-term care. For home health and home care agencies and senior care facilities, caring for a stroke survivor requires more than help with Activities of Daily Living (ADLs). Stroke can affect a patient’s neurological, physical, and emotional functioning simultaneously. That’s why specialized, stroke-specific clinical training for caregivers is essential to improving patient outcomes, supporting staff retention, and strengthening the agency’s overall performance. The Multidimensional Complexity of Post-Stroke Care A stroke is not a singular event with a linear recovery path. Depending on the location and severity of the brain injury, caregivers may confront a baffling array of concurrent deficits: Physical and Motor Deficits: Hemiparesis (one-sided weakness) or hemiplegia (one-sided paralysis) completely alters transfer techniques. Improperly moving a patient can cause severe shoulder subluxation or skin tears. Cognitive and Communication Barriers: Aphasia (difficulty speaking or understanding speech) and dysphagia (swallowing difficulties) require immense patience and highly specific intervention techniques to prevent profound frustration or life-threatening aspiration pneumonia. Neurobehavioral Changes: Sudden emotional lability, post-stroke depression, or structural personality changes can easily overwhelm an untrained caregiver, leading to burnout or adversarial dynamics in the home. Without structured education, caregivers are left to rely on intuition. In complex neurological care, intuition is rarely enough to prevent adverse events. 4 Strategic Benefits of Specialized Stroke Education Investing in robust stroke-specific training programs transforms an agency's frontline staff from general monitors into clinical assets. 1. Drastic Reduction in Hospital Readmissions The first 30 to 90 days post-discharge are high-risk windows for stroke survivors. Educated caregivers act as the eyes and ears of the clinical team. They are trained to look past basic symptoms and identify subtle warning signs early: Recognizing micro-signs of silent aspiration during meals. Monitoring for deep vein thrombosis (DVT) in affected limbs. Identifying skin breakdown early on the hemiplegic side. Spotting the warning signs of a secondary stroke using the B.E. F.A.S.T. protocol (Balance, Eyes, Face, Arms, Speech, Time). Early identification allows for timely home health or physician interventions, keeping the patient safe at home and protecting the agency's rehospitalization metrics. 2. Safeguarding Staff and Patients (Risk Mitigation) The process of transferring a patient with dense hemiparesis requires precise biomechanical knowledge. Specialized education teaches caregivers how to support the affected side without pulling on weakened joints, how to properly utilize assistive devices (gait belts, sit-to-stand lifts), and how to manage one-sided neglect (where a patient completely forgets one side of their body exists). Proper training mitigates the risk of catastrophic falls and shields caregivers from debilitating musculoskeletal injuries, directly lowering workers' compensation claims and liability exposure. 3. Boosting Staff Retention and Professional Empowerment High turnover in caregiving is often caused by burnout and feeling unprepared for challenging cases. When an agency provides specialized clinical training, helping staff understand stroke-related behaviors and advanced transfer methods, it strengthens the caregiver’s role. Staff members feel empowered, confident, and valued as professionals rather than viewed as standard domestic labor. This professional dignity translates directly into higher job satisfaction and improved staff retention. 4. A Powerful Market Differentiator In a crowded marketplace, families and hospital discharge planners look for specialized expertise. An agency that can explicitly state, "Our caregiving staff undergoes advanced, competency-verified training in post-stroke neurological care, dysphagia management, and transfer safety," holds a massive competitive advantage. It builds immediate trust with families and establishes preferred provider relationships with local health systems and stroke centers. Building a Competency-Based Training Framework Effective stroke education cannot be a passive, check-the-box exercise. To truly impact care quality, an agency's training framework should combine foundational knowledge with hands-on validation: Neurological Fundamentals Core Focus Areas: Types of strokes, one-sided neglect, emotional lability, and aphasia communication strategies. Competency Verification: Written scenario analysis and communication roleplay. Mobility & Safety Core Focus Areas: Safe transfers (bed to chair), handling the flaccid or spastic limb, fall prevention, and skin integrity. Competency Verification: Hands-on return demonstration with a mechanical lift/gait belt. Nutritional Security Core Focus Areas: Dysphagia precautions, recognizing pocketed food, fluid thickening consistency, and aspiration prevention. Competency Verification: Direct observation of meal prep and feeding techniques. Conclusion: An Investment in Excellence The care of a stroke survivor is inherently complex, demanding, and volatile. Expecting caregivers to navigate these intricacies without targeted clinical education places an unfair burden on the employee and exposes the patient and the agency to significant risk. By prioritizing advanced stroke education, agencies and facilities do more than just improve compliance; they foster a culture of clinical excellence. The results are undeniable: safer patients, more confident and loyal caregivers, and a highly respected agency brand that stands out as a leader in complex home-based care. For in-depth education on caring for a person with a stroke, contact Kenyon HomeCare Consulting, which offers an 8-hour DSHS-certified continuing education course . Each chronic disease course includes a certification with a red-and-yellow flag guide that can be laminated for caregiving staff. To learn more, call 206-721-5091 or email gkenyon@kenyonhcc.com .
MS care
By Ginny Kenyon August 8, 2026
MS is notorious for its volatility. Understanding nuances like the MS Hug or Uthoff's phenomenon are crucial to providing the quality of care these patient's need.
arthritis care
By Ginny Kenyon August 5, 2026
Arthritis can cause daily pain taking a massive toll on patients, often leading to depression and anxiety. Education bridges the gap between frustration and empathy.
Depression patient
By Ginny Kenyon July 30, 2026
Educating staff on depression isn't just a treating mental health issue—it is actively preventing a cascade of physical declines and re-hospitalizations.
Dementia care
By Ginny Kenyon July 27, 2026
Without proper training, caregivers are thrust into a complex role with no map. Providing structured education is not a luxury, it's a critical intervention.
COPD education
By Ginny Kenyon July 25, 2026
COPD represent a highly vulnerable population. Every field staff member plays a critical role in keeping these patients safe, comfortable, and out of the hospital.
blood sugar
By Ginny Kenyon July 21, 2026
In the caregiving profession, the difference between proactive care and reactive crisis management is education because diabetes impacts almost every body system.