Kenyon Connects

In the modern business world, sales have evolved beyond a mere transaction. It is a sophisticated blend of psychology, problem-solving, and relationship management.

Selling home care isn't like selling a car; you are asking for permission to enter someone’s private sanctuary and care for their most vulnerable loved ones.

For a Plan of Correction to be effective, it must address the "Who, What, Where, When, and How" of the correction. It is the formal response to regulatory error.

Preparing for a CMS survey in home health or hospice requires shifting from "crisis mode" to a culture of continuous compliance. Preparation prevents surprise!

CMS survey readiness is about compliance with the Conditions of Participation (CoPs). Surveyors evaluate care in home visits, record review, and staff interviews.

Home care agencies are finding it more difficult to secure and maintain licenses. Administrative backlogs to new federal mandates threaten viability to small providers.

Educate your staff to the HHCAHPS questions so they remember that performance is measured by the patients and will be reflected in the survey findings and payment

Surveys are heavily focused on data to serve as evidence of your agency's practices. Create a "Survey Book" containing all required documents for immediate access.

In the regulated world of home health, OASIS and ICD-10-CM Coding integrity non-negotiable for quality, compliance, and critically, and agency's financial health!