Unless you are coding at full accuracy and specificity, you are leaving money on the table. However, high reimbursements and steady cash flow are as much dependent on documentation skills as on coding skills.
After all, without being fed needed information, coders cannot reach maximum productivity levels. The answer is advanced education for nurses and other homecare clinicians. But often education on documentation, quite frankly, makes the eyelids heavy. Can’t documentation training be fun instead of tedious and sometimes really boring? Well, you can’t change the material, but here are 5 ways to get creative and make homecare documentation training enjoyable instead of depressing:
1. Establish Training-related Incentives
There are already negative consequences for those who skip training, fall asleep during training, or fail to implement “class lessons.” Pairing that up with some positive incentives is a good thing. Consider giving rewards to those who attend all training during a given month or year; having practice time and test at each session’s end (and the best score wins a prize); or even offering bonuses or paid time off for those who both attend the training and excel at documentation as a result.
2. Make the Sessions Fun With Theme Days
Throwing something completely unrelated to documentation into the mix can make it more fun. Attendees dress up for theme days, all wearing a matching color, donning unusual hats or dressed in jeans and a favorite movie t-shirt. Allow training to get them out of a uniform for the day. Those that dress can win things like gas cards. What homecare clinician doesn’t like a free gas card these days? Or you could issue training-day T shirts with themes like “Document Better” or “Love Your Coder” written on them.
3. Bring in a Fresh Face
No matter how good a teacher you are, sooner or later, your students will grow too accustomed to your voice, body language, and teaching style. Having the same teacher for OASIS, diabetes documentation, coding issues, or what have you is monotonous. Monotony is no virtue, so bring guest speakers once in a while to shake things up. It will expand your staff’s knowledge base and keep them awake at the same time.
4. Use Diverse Media Aids
The presence of a large chart, graph, or diagram at the front of the room can draw attention. And using short video clips can keep things interesting and often light-hearted if you throw in clips of something relative in pop culture at the time. A diversity of media technologies and visual aids helps with the attention span of clinicians.
5. Monitor Success and Connect it to Training
When all said and done, the agency needs to measure the ongoing efficacy and improvement in documentation post training. This will also guide who and what the focus should be for ongoing training sessions. Direct correlations should be drawn between such improvements since the last training session. Sharing with attendees how past training has been effective can make ongoing training easier. Make sure to connect the dots for staff and acknowledge those who made strides in improvement. Your agency can decide the best way to to so.
Documentation training is not optional, but it is crucial to homecare success and reimbursement. But keeping it “as fun as possible” for everyone can only improve results. To learn more about training opportunities provided by Kenyon HomeCare Consulting and how they can benefit both individuals on your staff and your whole organization, call us today at 206-721-5091 or fill out our online contact form