Homecare Education: Hire A Consultant That Meets Your Educational Needs. Make The Investment And Save Yourself A Whole Lot Of Headache!
Kenyon HomeCare Consulting • March 15, 2021
Today, there are so many things for clinicians, back-office employees, and administration to handle on a daily basis. If you get behind working on something in a department, then you can miss what changes in the process. Homecare education is key so that those involved in all cogs of the wheel understand why the process has to work a certain way. Let’s talk about how a homecare education consultant helps put everything together while making sure those involved understand the puzzle.
Pick The Right Consultant:
Listen, reality is that it doesn’t make sense to hire someone who is entirely clinical if you need assistance with billing or financial issues. Likewise if your issues are financial due to clinical issues such as Oasis, documentation, or coding then you don’t need an accounting consultant. It is important to understand where the initial deficit lies. If you are unsure, you may need to start with an organizational assessment from your consultant. This will give you an in depth look at your clinical and financial operations to determine where to start. Regardless the deficit, education is so key to making successful changes occur within your organization.
What Does Homecare Education Look Like From A Consultant:
Your homecare education from the consultant will be planned based upon what the deficits are. It may mean classroom format with all your clinical staff or a webinar series with your staff and the consultant that moves through clinical and care planning processes. If you are a new agency or adding new service lines, your consultant will go in the field and assist staff with hand-on care or working through the proper Oasis assessment process. Your education may be working with billing staff who have never completed the process and do not understand terminology or the steps from RAP to final billing. Ultimately, home care consulting is a very broad term because there are so many facets to the work in home care. Pick a consultant or consulting firm that can work directly with your educational needs.
Kenyon Homecare Consulting Has The Experience And Team Approach:
At Kenyon Homecare Consulting, we have senior consultants with diverse backgrounds of home care, home health, and hospice experience. We have those with expertise in software, clinical, finance, and operations. We can discuss working with you on-site or remotely dependent upon your educational needs. Call us today at 206-721-5091 or contact us online to see how our educational programs assist agencies to be the best version of themselves. Check out the services available to find the best fit for you.
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HOPE Question and Answer Repository
Today, this article will look at little different than out typical articles. We all know the costs of losing employees and trying to hire and train new ones. It is exhausting and expensive. So, we think about our wages and benefit packages all the time. What can we do differently that makes people stay? We can’t change the job and we don’t want to keep people that don’t like the work itself. So, how do we acknowledge employees in a way that is valuable to them and that our businesses can afford to do? 5 Things To Consider About Employee Recognition At Your Christmas Party: 1. Years of Service: These can be based on milestone work anniversaries (5, 10, 15 yrs, etc.). If a person has been at your agency 11 years, you pull them up and acknowledge them in the group of employees who have been there at least 10 years up until the time they hit the 15 years landmark. This way longevity is recognized yearly. 2. Special Employee awards: Now, this may be difficult if your staff is very small, but acknowledge the employee who has gone the extra mile in the job they do. Tell the story. The employee needs to know when the employer is proud of the work that has been done. Consider a plaque or certificate. Don’t minimize the value of the employee having them to display. 3. Acknowledge all employees in the mix: Because we are a clinical industry, the administrative staff is often overlooked on day-to-day operations. Ultimately, don’t miss the chance to acknowledge the employee who was able to catch billing errors or collect on a large account. Staff doesn’t like to hear about money, but those types of collections keep Christmas bonuses in place! So, make sure the other staff knows the accomplishments of the finance department or the office manager that every caller loves to speak to. Don't ever forget the IT staff that is on call more than any clinical person in your agency! 4. Letters from the administration: Add a personal note to your staff either collectively or individually depending on the size of your agency. If you are larger, there are employees you don’t often see or get to talk to on a regular basis, so take the time so send a note with that Christmas bonus. 5. Consider the Christmas bonus: Listen, some of you can afford to do substantial monetary bonuses and that is fantastic. However, if you are not in that position, consider something in its place. Maybe small gas cards go with the letter from administration. With the cost of groceries, consider something that helps with the costs of daily living for employees. Big box gift cards in your area will always be used. You may do a lot of these things on a yearly basis to employees. All this being said, it doesn’t mean there aren’t reasons for acknowledgement throughout the year. However, your annual Christmas party is a good way to do it collectively. Between your annual party, write the individual cards to employees when you hear a patient interaction worthy of praise. Or, maybe you buy a gas card for the employee who has picked up extra shifts and always shows up on time. Ultimately, employees will feel valued. You will not regret the time, effort, and energy put into these efforts. Merry Christmas! If you want help with recruitment and retention strategies for your agency, please call Kenyon Homecare Consulting at 206-721-5091 or contact us online today.