Make Sure Your Staff Wants To Be At The Party! Are You Afraid Your Recognition Strategies Still Have People Considering Leaving?

Kenyon HomeCare Consulting • March 3, 2021
Recruitment and retention strategies are tough in home health. When you consider wages alone from some other providers, we don’t have the reimbursement to entice employees on that premise alone. Regardless of the discipline, employers have to continually nurture employee relationships to make people want to stay. So, if the employer is doing well with recognition, then why are turnover rates increasing?

Well, Define Recognition:
This is really key. Because we go into different agencies, Kenyon sees different recognition strategies. The common thread in agencies struggling with recognition strategies is what defines recognition by those in charge versus the employees. Some administrators define recognition with employee praise. They write individual notes or acknowledge employees in newsletters. Others define it as a tangible reward like a gift card or monetary present. Others like group recognition that acknowledges all employees in an office such as an additional half day off paid. These are all good things, but you have to really be in tune not only to what you find valuable recognition but what your employees value as well.

Know How To Read Your Room:
There are some administrators that are very firm about not recognizing employees for doing their jobs because “it’s their job”. There are employees who thrive on praise. It is what makes them tick. Meanwhile other employees don’t need that praise because it comes in their paycheck. If they go above and beyond, then they want to see it in a tangible offering from administration. You have to be able to read your room of employees to know how to approach incentives. Many employees get incentivized while others feel overlooked. Maybe someone else played a part in that employee’s success and it gets missed. It’s easy for administration to approach something with a fantastic motive and still somehow get it wrong in the eyes of the employees.

When reading your room, you also have to consider the different generations of employees in play. Do you approach incentives with a millennial the same way you do a baby boomer? How do your Gen X’s and Y’s fit into that mix? Ultimately, finding the balance between 4 or more generations of employees all working together is no easy task. Keep your eye on your mission and the employees who best serve it when providing incentives. Make sure your incentives are both tangible and intangible to accurately fit the needs of the employees you have.

Do You Need Help With Recruitment And Retention?
Whether you need someone to evaluate your operations and overall strategic plan for retention or you just need to put incentives into place that make sense for your agency, Kenyon Homecare Consulting can help. Call us today at 206-721-5091 or contact us online to see if we can help solve your recruitment and retention issues.rent source.

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Stroke training
By Ginny Kenyon August 12, 2026
When a patient returns home after a stroke, the clinical landscape changes instantly. Survival is just the first hurdle; the real challenge lies in navigating the complex, often unpredictable journey of rehabilitation and long-term care. For home health and home care agencies and senior care facilities, caring for a stroke survivor requires more than help with Activities of Daily Living (ADLs). Stroke can affect a patient’s neurological, physical, and emotional functioning simultaneously. That’s why specialized, stroke-specific clinical training for caregivers is essential to improving patient outcomes, supporting staff retention, and strengthening the agency’s overall performance. The Multidimensional Complexity of Post-Stroke Care A stroke is not a singular event with a linear recovery path. Depending on the location and severity of the brain injury, caregivers may confront a baffling array of concurrent deficits: Physical and Motor Deficits: Hemiparesis (one-sided weakness) or hemiplegia (one-sided paralysis) completely alters transfer techniques. Improperly moving a patient can cause severe shoulder subluxation or skin tears. Cognitive and Communication Barriers: Aphasia (difficulty speaking or understanding speech) and dysphagia (swallowing difficulties) require immense patience and highly specific intervention techniques to prevent profound frustration or life-threatening aspiration pneumonia. Neurobehavioral Changes: Sudden emotional lability, post-stroke depression, or structural personality changes can easily overwhelm an untrained caregiver, leading to burnout or adversarial dynamics in the home. Without structured education, caregivers are left to rely on intuition. In complex neurological care, intuition is rarely enough to prevent adverse events. 4 Strategic Benefits of Specialized Stroke Education Investing in robust stroke-specific training programs transforms an agency's frontline staff from general monitors into clinical assets. 1. Drastic Reduction in Hospital Readmissions The first 30 to 90 days post-discharge are high-risk windows for stroke survivors. Educated caregivers act as the eyes and ears of the clinical team. They are trained to look past basic symptoms and identify subtle warning signs early: Recognizing micro-signs of silent aspiration during meals. Monitoring for deep vein thrombosis (DVT) in affected limbs. Identifying skin breakdown early on the hemiplegic side. Spotting the warning signs of a secondary stroke using the B.E. F.A.S.T. protocol (Balance, Eyes, Face, Arms, Speech, Time). Early identification allows for timely home health or physician interventions, keeping the patient safe at home and protecting the agency's rehospitalization metrics. 2. Safeguarding Staff and Patients (Risk Mitigation) The process of transferring a patient with dense hemiparesis requires precise biomechanical knowledge. Specialized education teaches caregivers how to support the affected side without pulling on weakened joints, how to properly utilize assistive devices (gait belts, sit-to-stand lifts), and how to manage one-sided neglect (where a patient completely forgets one side of their body exists). Proper training mitigates the risk of catastrophic falls and shields caregivers from debilitating musculoskeletal injuries, directly lowering workers' compensation claims and liability exposure. 3. Boosting Staff Retention and Professional Empowerment High turnover in caregiving is often caused by burnout and feeling unprepared for challenging cases. When an agency provides specialized clinical training, helping staff understand stroke-related behaviors and advanced transfer methods, it strengthens the caregiver’s role. Staff members feel empowered, confident, and valued as professionals rather than viewed as standard domestic labor. This professional dignity translates directly into higher job satisfaction and improved staff retention. 4. A Powerful Market Differentiator In a crowded marketplace, families and hospital discharge planners look for specialized expertise. An agency that can explicitly state, "Our caregiving staff undergoes advanced, competency-verified training in post-stroke neurological care, dysphagia management, and transfer safety," holds a massive competitive advantage. It builds immediate trust with families and establishes preferred provider relationships with local health systems and stroke centers. Building a Competency-Based Training Framework Effective stroke education cannot be a passive, check-the-box exercise. To truly impact care quality, an agency's training framework should combine foundational knowledge with hands-on validation: Neurological Fundamentals Core Focus Areas: Types of strokes, one-sided neglect, emotional lability, and aphasia communication strategies. Competency Verification: Written scenario analysis and communication roleplay. Mobility & Safety Core Focus Areas: Safe transfers (bed to chair), handling the flaccid or spastic limb, fall prevention, and skin integrity. Competency Verification: Hands-on return demonstration with a mechanical lift/gait belt. Nutritional Security Core Focus Areas: Dysphagia precautions, recognizing pocketed food, fluid thickening consistency, and aspiration prevention. Competency Verification: Direct observation of meal prep and feeding techniques. Conclusion: An Investment in Excellence The care of a stroke survivor is inherently complex, demanding, and volatile. Expecting caregivers to navigate these intricacies without targeted clinical education places an unfair burden on the employee and exposes the patient and the agency to significant risk. By prioritizing advanced stroke education, agencies and facilities do more than just improve compliance; they foster a culture of clinical excellence. The results are undeniable: safer patients, more confident and loyal caregivers, and a highly respected agency brand that stands out as a leader in complex home-based care. For in-depth education on caring for a person with a stroke, contact Kenyon HomeCare Consulting, which offers an 8-hour DSHS-certified continuing education course . Each chronic disease course includes a certification with a red-and-yellow flag guide that can be laminated for caregiving staff. To learn more, call 206-721-5091 or email gkenyon@kenyonhcc.com .
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