Transforming Lives: The Rise of Patient-Centered Care

August 11, 2025

We have heard a lot in the past about patient centered care(PCC), but little is taught and used in the day-to-day care of patients in the the home. With the pressure to provide care, be timely with reports and documentation among other demands, PCC sometimes is lost in practice.

In order to understand patient centered care, we need to first define and understand key terms by CMS's definition:

· Integrated Care: An approach to coordinate health care services to better address an individual’s’ physical, mental, behavioral and social needs.

· Person-Centered Care: Integrated health care services delivered in a setting and manner that is responsive to individuals and their goals, values and preferences, in a system that supports good provider–patient communication and empowers individuals receiving care and providers to make effective care plans together.

· Value-Based Care: Designing care so that it focuses on quality, provider performance and patient experience.

CMS also states that person-centered care includes:

· Care that’s guided and informed by patients’ goals, preferences, and values

· Success measured by patient-reported outcomes

· Integrated and coordinated care across health systems, providers, and care settings

· Managing chronic and complex conditions

· Relationships built on trust and a commitment to long-term well-being

Therefore, PCC is a healthcare approach that prioritizes the individual patient's needs, preferences, and values in all healthcare decisions. It emphasizes a collaborative partnership between the patient and their healthcare providers. This is moving away from the traditional model where providers make all the decisions.

PCC is built on several key principles:

· Respect for Patient's Values, Preferences, and Needs: Recognizing and honoring each patient's unique background, knowledge, and desires.

· Information Sharing and Education: Ensuring patients receive timely, clear, and comprehensive information to make informed decisions.

· Patient and Family Participation: Actively involving patients and their families in discussions, planning, and decision-making about their care.

· Coordination and Integration of Care: Facilitating seamless transitions and communication between different healthcare providers and settings.

· Physical Comfort: Prioritizing and addressing the patient's physical comfort and pain management.

· Emotional Support and Alleviation of Fear and Anxiety: Providing empathy, reassurance, and psychological care to address the emotional impact of illness.

· Continuity and Transition: Supporting smooth transitions between care settings and ensuring ongoing support and information after discharge.

· Fast and Reliable Access to Care: Ensuring patients can easily access the care they need, when they need it, without undue delays.

These concepts align with the eight Picker principles of patient-centered care, widely adopted in healthcare settings.

Benefits of PCC

Implementing PCC has several advantages for patients, providers, and the healthcare system as a whole:

· Improved patient outcomes: Studies have shown a positive correlation between PCC and better health outcomes.

· Increased patient satisfaction: Patients are more satisfied with their care when they feel respected, heard, and involved in the decision-making process.

· Stronger patient-provider relationships: PCC fosters trust and open communication, leading to better relationships between patients and their care team.

· Reduced healthcare costs: By preventing unnecessary procedures and streamlining care, PCC can contribute to cost savings.

Patient-centered care in practice:

So how does it look in practice? You must first complete the assessment to make sure you understand all the issues facing the client/patient. Once that is done, you know the protocols for care based on the diagnosis determined by your assessment. While all of these are wonderful and needed, they are only the background for your plan of care.

The focus of the care plan should be based on THE PATIENT'S GOALS FOR CARE.

So, what does that mean? For instance, if the patient is a long-standing diabetic with co-morbidities of CHF and severe arthritis, do you add medication and diet education as well as CHF protocols for management? Maybe, if it fits what the patient wants. What if the patient's ultimate goal is to be comfortable and able to do some minimal activities like playing cards or going for rides. Then comfort from pain and easier breathing to accomplish the patient goals becomes your care plan. Do you work in the standard protocols to accomplish this? Yes, but it changes the focus from protocol centered to patient goal centered. If you want success in your care, always make the patient the center of your care so both the patient and you are winners.

If you need assistant with your agency operations to include patient centered care with better outcomes and patient satisfaction, call us at 206-721-5091 or email at gkenyon@kenyonhcc.com.

References:

CMS.gov

AI Research response

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You can listen to her episode here: https://podcasts.apple.com/us/podcast/adapting-your-home-care-agency-for-the-future-with/id1548408985?i=1000551422539 Two follow-up thoughts: If there's no way you're going to listen to the podcast, Melissa's recommendations are totally in line with the list above :) If you think Podcasts aren't your thing, you might want to reconsider for the reasons that A) Home Care leaders spend a good amount of time in the car visiting prospects, referral partners and clients, and B) Rather than listening to news (which is mostly bad news), podcasts are educational and uplifting. Best Practices: Dashboards should summarize information so you can get an immediate sense of how things are going. Your dashboard should answer the question "Are we delivering and getting paid for all the services we've been asked to deliver." It's a powerful end to end measure of operational efficiency. Best Practice: Summaries are great, but you need drill down to see where the problems are. Referring to the same dashboard, note that it's great to see a summary, but you also need to be able to drill down to see where the issues lie. Best Practice: Graphs are Nice but Managers generally prefer numbers. A good view of caregiver compliance lets management know at a glance how their caregivers are doing with clock-ins and clock-outs. In this case the pie charts are very useful. By contrast, managers generally prefer numbers and pride themselves on knowing their numbers off the top of their head. Overall business owners can usually tell you their number of clients and weekly hours, whereas recruiters can tell you their number of applicants, number of hires, percentage of candidates attending interviews and percentage hired. Here's a pure numbers dashboard with week by week data. Best Practice: Manage by week, but be prepared to provide data by month, quarter, and other ways. There are weekly summaries of growth with week over week comparisons, but monthly results should be accessible with the touch or a button. Similarly, you want to be able to look at pretty much any time period, but we recommend not looking at less than a week's worth of data because most agencies have fewer visits on the weekends. Takeaways: My church pastor once told me that no matter what sermon they were writing, the initial outline was "What?, So What? and Now What?" So, what should you do after reading this article. Here it is: Identify your key metrics - if you're not sure where to start go with weekly clients, weekly hours of care, gross margin, and recruiting Find an easy way to see the data - hopefully via dashboards with drill down as explained above (if you don't have this, we'd be happy to help - here's how to contact Ankota). Assign leaders to own and drive each of your key metrics Review them regularly, ideally week by week If you have any questions about dashboards or how Ankota's home care management software can help your business, please click below to contact us ! Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us . Kenyon Homecare Consulting can help you with all of your agency's needs. Whether you need assistance with your start-up, recruitment and retention, clinical or operational issues, regulatory compliance, or financial concerns, we can help. Call us today at 206-721-5091 or contact us online to see how we can help you reach your goals Kenyon Homecare Consulting reposted this article with permission of Jed Hammel who authored it and originally posted it to the Ankota Blog.